Field Service Supervisor

Linder Industrial Machinery Company; Chester (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a Field Service Supervisor to manage field service scheduling, coordinate repairs, and communicate with customers in Chester, VA.

The role requires an associate degree or equivalent, five years of field tech experience in heavy equipment, and strong communication skills. Proficiency with Word, Excel, and related software is expected.

Qualifications

• Associate degree or equivalent required.
• Minimum five years as a heavy equipment technician.
• Strong written and verbal communication skills.
• Knowledge of mechanical, hydraulic, electrical, and structural systems.
• Proficient with parts ordering and work orders systems.

Responsibilities

• Coordinate field repairs, services, and maintenance of equipment.
• Direct troubleshooting, inspection, repair, and testing of equipment in the field.
• Develop and maintain repair schedules for field personnel daily.
• Create work orders and oversee parts procurement for closing of work orders and invoicing.
• Provide repair estimates, scheduling, and completion dates to customers and obtain approvals.
• Communicate with other internal departments on estimates, scheduling, and completion dates.
• Oversee maintenance of rental units and evaluate new equipment delivery condition.
• Ensure special tooling is maintained and updated in the field.
• Track failed parts from machines in the field per guidelines.
• Oversee service trucks, lube trucks, and other vehicles for safety and maintenance.

Skills

Excellent communication

Organizational skills

Word/Excel use

Customer interaction

Education

Associate degree or equivalent

Five years heavy equipment tech experience

Tools

Word

Excel

Other software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Supervisor

Corp VA Admin Supv Chester, VA, US

2 days ago Requisition ID: 4705

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Responsible for maintaining the scheduling of all fieldwork, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing the company’s policies and procedures.

Responsibilities:

• Coordinate field repairs, services, and maintenance of equipment


• Direct troubleshooting, inspection, repair, and testing of equipment in the field


• Develop and maintain repair schedules for all field personnel on a daily basis


• Create work orders and oversee ordering of necessary parts and materials, providing all pertinent information to the service department administrative assistant for the closing of work orders and invoicing


• Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtaining customer approval for these services


• Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services


• Oversee maintenance condition of all rental units in the field


• Responsible for receiving, pre-delivery, and delivery condition of all new equipment in the field, maintaining all necessary records


• Provide schedules for outside vendors and manufacturers


• Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating


• Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines


• Oversee maintenance of field technician service trucks, lube trucks, and other service department vehicles for safety, repairs, and maintenance

Education/Experience/Skills:

• Associate Degree or equivalent experience


• Five years experience as a heavy equipment technician


• Excellent written and verbal communication skills


• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems


• Knowledge of the company’s parts order system and work order system


• Proficient in Word, Excel, and other software programs


• Excellent organizational skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.