Guest Experience & Service Leader

Popeyes-01d9eb60; Tallahassee (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Discounts and perks

Daily Pay

Bonus opportunities

Growth opportunities

Job summary

Pulse in Tallahassee, FL is seeking a Service Manager to lead daily kitchen operations and guest service, ensuring a memorable dining experience.

You will train and coach team members, manage scheduling, handle guest feedback, and drive performance metrics while upholding food quality and safety standards. The role requires strong teamwork, ability to stand long hours, and flexible shifts; compensation includes competitive pay, bonuses, daily pay options, and growth opportunities.

Qualifications

• Experience leading a service or restaurant team preferred.
• Ability to train and coach staff in a fast-paced environment.
• Attention to detail and commitment to food quality.

Responsibilities

• Drive Through service with speed initiatives.
• Cross-training of team members and PA completions.
• Echo communication from Service Team to Production Team.
• LTO training of procedures and follow-up of the execution.
• Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA).
• 5-day New Hire Training plan executed, schedule NH and cross training.
• Developing a Pros Team or crew trainers.
• Completing and analyzing the Service Tracker.

Skills

Team leadership

Guest service

Communication

Job description

Pulse is seeking a Service Manager to join our team! You will be responsible for providing customers with a

memorable dining experience. The Service Manager is passionate about providing Guests with the best

experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized

by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities:

Training and Execution

• Drive Thru service with speed initiatives

• Cross-training of team members and PA completions

• Echo communication from Service Team to Production Team

• LTO training of procedures and follow-up of the execution

• Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)

• 5-day New Hire Training plan executed, schedule NH and cross training

• Developing a Pros Team or crew trainers

• Completing and analyzing the Service Tracker

Administrative Work

• Weekly forecasted sales to be submitted to RGM by EOD Monday

• Weekly Food and chicken orders

• Weekly writing of schedule to be submitted to RGM by EOD Tuesday

• Weekly review and goal setting for the shift huddles

• Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR

• Handling guest complaints and Qualtrics alerts

• All management team and team members have access to Popeyes Academy

• Tracking the progress of team members and the management team in the Popeyes Academy

• Document smallware that needed to be purchased for the service area by completing the Smallware

• Inventory in Zenput

Restaurant Follow Up

• Communicates with the RGM regarding ongoing issues with the production and service team

• All Daily tasks for the Image Calendar completed in Zenput

• Dining room and packing areas are neat, clean, and organized

• Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans

• Cashier/Drive-Thru areas are neat, clean, and organized

• Marketing Materials, POPs, and table tents are in good condition

• Proper FOH closing procedures are being followed

• IDMB/ODMB and Music in working condition

Requirements:

• Strong attention to detail and a passion for food quality and presentation.

• Ability to work effectively in a team environment and communicate clearly with team members in a

fast-paced environment.

• Previous experience in a kitchen or food service environment is preferred but not required.

• Ability to stand on your feet for a minimum of 4 hours and up to 8-10 hours.

• Capable of reaching overhead, bending, and lift, push and pull up to 50 lbs without assistance.

• Willingness to work weekends, holidays, and flexible shifts.

• Motivation to learn and follow directions.

• Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and

safety in the workplace.

• Working Hours: Works up to 45-50 hours per week.

• Fast-paced restaurant setting

• Exposure to kitchen equipment and cleaning chemicals

• May involve working in hot or cold conditions

• Competitive Pay and Bonus Opportunities

• Daily Pay & Electronic Pay

• Discounts and Perks

• Fun and Fast-Paced Work Environment

• Opportunities for Growth and Advancement

Location: 918 - Lake Bradford - Tallahassee

813 Lake Bradford Rd., Tallahassee, FL, 32304