Service Manager - Garden City

American Implement; Garden City (KS); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employer-paid Health Insurance

Employer-paid Life + AD&D Insurance

Employer-paid Short-term Disability

Optional Dependent Health

Optional Voluntary Life + AD&D保险

MASA Medical Transport Solutions

AFLAC Supplemental Insurance

Employee Assistance Program

Credit Union

Job summary

American Implement in Garden City, KS is seeking a Service Manager to lead the service department and drive customer satisfaction. You will oversee work orders, service calls, inspections, warranties, and talent development while collaborating with the Location Manager and Aftermarket Service Specialist.

With 3+ years in service operations, experience with heavy equipment, and strong leadership skills, you will implement processes, manage budgets, recruit staff, and execute a marketing plan to

Qualifications

• 3+ years in service department operations.
• Experience with lawn or heavy equipment.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Center or other computer based diagnostic repair tools is preferred.

Responsibilities

• Maintain effective service department processes to ensure internal and external customer satisfaction.
• Develop and implement a system to prioritize scheduling service work.
• Recruit, hire, develop and retain qualified service personnel.
• Create an annual budget and service department goals in alignment with the organization’s financial and operational objectives.
• Execute service department marketing plan and monitor service department goals to ensure marketing plan objectives are met.
• Comply with all safety rules and regulations.

Skills

Service management

Leadership

Budgeting

Customer service

Communication

Interpersonal skills

Tools

Diagnostics tools (ServiceCenter)

Job description

American Implement is seeking a SERVICE MANAGER for our dealership in Garden City, Kansas.

A Service Manager is an integral part of the aftermarket team. The successful candidate will have a proven record of being business savvy while maintaining a customer focus. This position reports to the Location Manager and Aftermarket Service Specialist. Candidate must be able to pass a pre-employment drug screen and have a clean motor vehicle record. EOE.

POSITION SUMMARY:

American Implement is seeking a motivated leader to head the service department that has strong interpersonal skills, can multi-task and continuously build and grow a loyal customer base while building the skill-sets, productivity and efficiency of the service department. In this role, one will oversee the operations of the service department by actively managing work orders, service calls, inspections, warranty work, product improvement programs as well as developing technicians to provide the highest standards of customer service. To be successful, the Service Manager will implement and follow various processes, collaborate with others, recruit and build talent internally, and execute a marketing plan while encouraging teamwork throughout the dealership. This position supervises Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, Foremen, and Service Admin Personnel.

COMPENSATION:

Total earning potential will vary depending on your department's success and the overall performance of your location.

• This is a full-time exempt position
• Base wage; eligible for monthly incentive
• Relocation assistance may be offered for the right candidate

BENEFITS:

• Employer-paid Health Insurance for employee
• Optional Dependent Health
• Employer-paid Life + AD&D Insurance for employee
• Optional Voluntary Life + AD&D Insurance for employee & dependents
• Employer-paid Short-term Disability
• Optional MASA Medical Transport Solutions
• Optional AFLAC Supplemental Insurance
• Employee Assistance Program (EAP)
• Credit Union
• And more...

ESSENTIAL JOB FUNCTIONS:

• Maintain effective service department processes to ensure internal and external customer satisfaction.
• Develop and implement a system to prioritize scheduling service work.
• Recruit, hire, develop and retain qualified service personnel.
• Create an annual budget and service department goals in alignment with the organization’s financial and operational objectives.
• Execute service department marketing plan and monitor service department goals to ensure marketing plan objectives are met.
• Comply with all safety rules and regulations.

QUALIFICATIONS:

• 3+ years' experience in service department operations.
• Experience with lawn or heavy equipment.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Center or other computer based diagnostic repair tools is preferred.

PHYSICAL REQUIREMENTS:

Extended periods of sitting, standing, walking, bending, reaching overhead, must be able to regularly lift 50 lbs. without assistance, driving a vehicle, extensive hours on a computer, hearing normal tones, and seeing. American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.