Experienced Ford Service Manager Needed

Gulf Coast Auto Park; League City (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid vacation

Paid holidays

Continuing education and professional

Job summary

Gulf Coast Family of Dealerships in Angleton, Texas, seeks an experienced Service Manager to lead a team, deliver exceptional customer experience, and drive department profitability. This hands-on leadership role emphasizes developing Service Advisors and Technicians within a family-owned dealership group.

You will partner with the Service Director and General Manager to set goals, monitor performance, and ensure compliant, efficient service operations.

Qualifications

• Previous Automotive Dealership Service Management experience.
• Ford dealership experience strongly preferred.
• 2-4+ years of automotive service management experience preferred.
• Strong leadership and team-building skills.
• Proven ability to improve Service Department performance and profitability.
• Excellent communication and customer-service skills.

Responsibilities

• Lead and motivate the Service Department to achieve customer satisfaction, sales, profitability, and productivity goals.
• Meet daily with Service Advisors to review repair orders, customer concerns, workflow, and potential service issues.
• Monitor repair and maintenance operations to minimize delays and maximize technician productivity.
• Work with the Service Director and General Manager to establish and achieve departmental goals.
• Recruit, interview, train, coach, and develop Service Department employees.
• Review daily sales, production, and performance reports.
• Analyze Service Advisor and department performance and implement improvements when needed.
• Schedule and staff technicians based on production requirements.
• Maintain efficient repair-order flow and maximize shop productivity.
• Monitor warranty activity to ensure compliance with manufacturer and dealership policies.
• Maintain department expenses and financial performance within established guidelines.
• Administer Service Department payroll in cooperation with the payroll department and management.
• Conduct employee performance evaluations and provide ongoing coaching.
• Conduct weekly Service Department meetings and participate in management meetings.
• Ensure compliance with OSHA and all applicable safety regulations.
• Maintain dealership standards for customer vehicle care, cleanliness, and operation.
• Help maintain service equipment, tools, and facility standards.
• Stay current on manufacturer products, programs, technology, and service procedures.
• Participate in dealership operational planning and strategic initiatives.

Skills

Leadership

Team-building

Customer service

Reynolds & Reynolds DMS

Education

Associate degree

Tools

Reynolds & Reynolds DMS

Job description

Experienced Service Manager – Family-Owned Ford Dealership

Gulf Coast Family of Dealerships - Angleton, Texas

Are you an experienced automotive Service Manager who knows how to lead a team, take care of customers, and drive results?

Gulf Coast Family of Dealerships is looking for an experienced Service Manager to join our growing team. We are a family-owned and operated dealership group that believes in taking care of our employees and providing a place where talented automotive professionals can build a long-term career.

This is more than just another management position. We are looking for a hands-on leader who understands dealership service operations, knows how to develop Service Advisors and Technicians, and takes pride in delivering an exceptional customer experience.

If you're looking for a dealership that values its employees, rewards performance, and offers room to grow, we'd like to hear from you.

What You'll Do

• Lead and motivate the Service Department to achieve customer satisfaction, sales, profitability, and productivity goals
• Meet daily with Service Advisors to review repair orders, customer concerns, workflow, and potential service issues
• Monitor repair and maintenance operations to minimize delays and maximize technician productivity
• Work with the Service Director and General Manager to establish and achieve departmental goals
• Recruit, interview, train, coach, and develop Service Department employees
• Review daily sales, production, and performance reports
• Analyze Service Advisor and department performance and implement improvements when needed
• Schedule and staff technicians based on production requirements
• Maintain efficient repair-order flow and maximize shop productivity
• Monitor warranty activity to ensure compliance with manufacturer and dealership policies
• Maintain department expenses and financial performance within established guidelines
• Administer Service Department payroll in cooperation with the payroll department and management
• Conduct employee performance evaluations and provide ongoing coaching
• Conduct weekly Service Department meetings and participate in management meetings
• Ensure compliance with OSHA and all applicable safety regulations
• Maintain dealership standards for customer vehicle care, cleanliness, and operation
• Help maintain service equipment, tools, and facility standards
• Stay current on manufacturer products, programs, technology, and service procedures
• Participate in dealership operational planning and strategic initiatives

What We're Looking For

• Previous Automotive Dealership Service Management experience is required
• Ford dealership experience strongly preferred
• 2-4+ years of automotive service management experience preferred
• Strong leadership and team-building skills
• Proven ability to improve Service Department performance and profitability
• Excellent communication and customer-service skills
• Strong understanding of dealership service operations, warranty procedures, and repair-order flow
• Ability to recruit, train, coach, and hold employees accountableReynolds & Reynolds DMS experience preferred
• Associate degree, technical training, or equivalent automotive dealership experience preferred

Why Join Gulf Coast?

At Gulf Coast Family of Dealerships, we believe our employees are our greatest asset. We are family owned and operated, and we are committed to creating an environment where good people can build a career - not simply work a job.

We Offer

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid vacation
• Paid holidays
• Company-paid continuing education and professional training
• Opportunities for advancement
• A family-owned dealership environment where your contributions are recognized and valued

Build a Career, Not Just a Job

Our goal is simple: we want good employees to build a career with Gulf Coast until retirement.

If you are an experienced Service Manager who takes pride in leadership, customer service, employee development, and dealership performance, we want to talk with you.

Gulf Coast Family of Dealerships is an Equal Opportunity Employer. We hire, train, promote, and compensate associates based on qualifications, performance, and potential for advancement without regard to legally protected characteristics under applicable federal, state, or local law.