Service Manager - Fleet Operations & Team Leadership

Devivobus; Saugus, Northern (MA, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Room for advancement

Flexible spending account

401k plan with company match

Paid time off

Job summary

DeVivo Companies in Saugus, MA is seeking a full-time Service Manager for the Thermo King Northeast operation. You will oversee the service department's people, workflow, and financial performance, driving productivity and customer satisfaction.

The role requires hands-on leadership, ability to develop technicians, manage revenue, and collaborate with parts and warranty teams to improve turnaround times and quality. This position offers an opportunity to advance and impact our service operations.

Qualifications

• 5+ years of experience in commercial vehicle, diesel, fleet, dealership, heavy duty truck, or related service operation.
• 2+ years of supervisory or leadership experience.
• Strong understanding of service operations, shop workflow, and technician performance.
• Working knowledge of revenue, gross profit, productivity, proficiency, and expense management.
• ASE, manufacturer certifications, and/or CDL are a plus.

Responsibilities

• Lead the daily service operation, including staffing, scheduling, workflow, and repair priorities.
• Coach, develop, and hold technicians and service support staff accountable for performance.
• Recruit, onboard, train, and develop employees while identifying opportunities for advancement.
• Monitor service revenue, labor gross profit, productivity, proficiency, WIP, overtime, and expenses.
• Ensure repair quality, timely completion, accurate documentation, and customer satisfaction.
• Oversee estimates, repair orders, customer authorizations, invoicing, and warranty processes.
• Work closely with Parts to improve workflow, parts availability, and vehicle turnaround time.
• Build strong customer relationships and resolve concerns quickly and professionally.
• Maintain a safe, professional, organized, and accountable work environment.
• Partner with Parts, Sales, Warranty, and other departments to support customers and overall business objectives.
• Continually develop your own leadership, communication, financial, and operational skills while helping develop future leaders within the organization.

Job description

DeVivo Companies in Saugus, MA is seeking a full-time Service Manager for the Thermo King Northeast operation. You will oversee the service department's people, workflow, and financial performance, driving productivity and customer satisfaction.

The role requires hands-on leadership, ability to develop technicians, manage revenue, and collaborate with parts and warranty teams to improve turnaround times and quality. This position offers an opportunity to advance and impact our service operations.