Service Advisor

Thermo King Northeast; Saugus (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

401k plan with company match

Paid time off and paid holidays

Paid training and factory training

Uniform and boot program

Job summary

Thermo King Northeast in Saugus, MA is seeking a Service Advisor to greet customers, coordinate repairs, and manage repair orders from intake to invoicing. You will work closely with technicians and the Service Manager to keep jobs moving, communicate accurately with customers, and document concerns and changes in repair scope.

Qualified applicants have 2+ years in service-advisor roles, strong customer service and communication skills, and proficiency with Outlook.

Qualifications

• 2+ years of Service Advisor, Service Writer, or similar experience in automotive, truck, fleet, or equipment service environment.
• Experience preparing repair estimates and working with repair orders.
• Strong customer service and communication skills, both verbal and written.

Responsibilities

• Greet customers and serve as a primary point of contact throughout the repair process.
• Answer customer calls, identify service needs, and coordinate vehicles and equipment into the shop.
• Create and maintain accurate repair orders, including customer concerns, requested repairs, and supporting documentation.
• Prepare repair estimates and obtain customer authorization for work and changes in repair scope.
• Keep customers informed of repair status, cost changes, and expected completion times.
• Work closely with the Service Manager and technicians to prioritize and schedule work.
• Coordinate with Parts to ensure required parts are identified and available to keep repairs moving.
• Monitor open repair orders and follow up on jobs to help reduce delays and vehicle downtime.
• Review completed repair orders for accuracy and prepare work for timely customer invoicing.
• Assist with customer questions and concerns and help resolve issues professionally.
• Maintain accurate records and support warranty documentation when required.
• Maintain a professional, organized, clean, and safe work environment.

Skills

Customer service

Communication

Organizational skills

Tools

Microsoft Outlook

Job description

Career Opportunities with Thermo King Northeast

A great place to work.

Careers At Thermo King Northeast

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Thermo King Northeast is New England's leading authorized Thermo King dealer and service center, with locations across Massachusetts and Connecticut. As part of DeVivo Companies, Thermo King Northeast supports customers with transport temperature control solutions, factory-trained service, and genuine Thermo King parts for trucks, trailers, buses, and rail cars.

DeVivo Companies is currently hiring for a full time Service Advisor at our Thermo King Northeast operation in Saugus, MA!

• Hourly Pay Range: $26-35/hr
  • Pay Rate is dependent on experience.

What We Offer:

• Family oriented culture and team environment.
• Room for advancement - we promote from within!
• Medical and dental insurance.
• Life insurance.
• Flexible spending account.
• 401k plan with company match.
• Uniform and boot program.
• Paid time off and paid holidays.
• Paid training and factory training.
• Modern, clean, bright, and well heated shop.

Responsibilities:

• Greet customers and serve as a primary point of contact throughout the repair process.
• Answer customer calls, identify service needs, and coordinate vehicles and equipment into the shop.
• Create and maintain accurate repair orders, including customer concerns, requested repairs, and supporting documentation.
• Prepare repair estimates and obtain customer authorization for work and changes in repair scope.
• Keep customers informed of repair status, cost changes, and expected completion times.
• Work closely with the Service Manager and technicians to prioritize and schedule work.
• Coordinate with Parts to ensure required parts are identified and available to keep repairs moving.
• Monitor open repair orders and follow up on jobs to help reduce delays and vehicle downtime.
• Review completed repair orders for accuracy and prepare work for timely customer invoicing.
• Assist with customer questions and concerns and help resolve issues professionally.
• Maintain accurate records and support warranty documentation when required.
• Maintain a professional, organized, clean, and safe work environment.

Requirements:

Experience:

• Must have a valid driver's license.
• 2+ years of Service Advisor, Service Writer, or similar experience in an automotive, truck, fleet, or equipment service environment.
• Experience preparing repair estimates and working with repair orders.

Skills:

• Strong customer service and communication skills, both verbal and written.
• Ability to organize and prioritize multiple jobs in a fast paced environment.
• Comfortable working with technicians, Parts personnel, customers, and management.
• Good computer skills, including Microsoft Outlook and internet-based applications.
• Commercial truck, transport refrigeration, diesel, fleet, or dealership experience is a plus.
• Strong work ethic and willingness to work additional hours when business needs require.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.