Service Manager: Fire & Security Solutions Leader

ARK Systems Inc; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Company cell phone, laptop and vehicle

Job summary

Sciens Building Solutions is seeking a Service Manager to lead the service department and a back-office team as the company grows. The role emphasizes driving customer satisfaction, managing assignments, and aligning service operations with revenue and margin goals.

You will oversee scheduling, inspections, and project delivery while maintaining safety standards and a strong culture of performance and accountability across the division.

Qualifications

• Two to five years of experience in a service operations manager role within fire detection/protection or security environments.
• Demonstrated ability to communicate to diverse groups including leadership, regional staff, customers and vendors.
• Strong leadership with the ability to build anddevelop a high-performing team.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, service coordinators, billing coordinators, and dispatchers.
• Oversee scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Ensure timely service inspections and resolution of deficiencies.
• Develop and manage a budget to meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to meet goals.
• Deliver projects within budget and provide monthly financial analysis.
• Report performance to management and take corrective action as needed.
• Oversee asset management including inventory and service vehicles.
• Foster a high-performance culture with annual performance reviews and development plans.

Skills

Leadership

Communication

Budgeting

Team building

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Sciens Building Solutions is seeking a Service Manager to lead the service department and a back-office team as the company grows. The role emphasizes driving customer satisfaction, managing assignments, and aligning service operations with revenue and margin goals.

You will oversee scheduling, inspections, and project delivery while maintaining safety standards and a strong culture of performance and accountability across the division.