Service Manager - Enterprise Solution

Trinity Partners; East Norriton Township (Montgomery County); On-site; USD 70,000 - 95,000; Full time

Job summary

An innovative firm is seeking a dynamic Service Manager to join their Enterprise Solution team. This role focuses on enhancing pharmaceutical operations through data management and learning development. You will lead client engagements, collaborate on advisory services, and contribute to impactful content for client summits. With a commitment to excellence and a supportive environment, this position offers a unique opportunity to thrive in a fast-paced, entrepreneurial setting, making significant contributions to the life sciences industry.

Qualifications

• 1-2 years of experience in data analytics or IT within pharma/biotech.
• Strong teamwork and project management skills required.

Responsibilities

• Engage with clients for benchmarking projects and ensure timely delivery.
• Collaborate with advisors to enhance client value and develop content.

Skills

Data Analytics

Learning and Development

Data Management

Project Management

Communication Skills

Teamwork

Education

Bachelor's Degree

Advanced Degree

Tools

Microsoft Office

Salesforce

SharePoint

Teams

Job description

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Description

TGaS Advisors, a division of Trinity Lifesciences (TGaS), has been able to achieve its success by delivering innovative solutions to pharmaceutical organizations with a focus on commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in an entrepreneurial environment, with a small company feel, having the support of a much larger organization.

The TGaS Enterprise Practice focuses on learning and development, data management, and medical and commercial information technology. Our Benchmark Solution helps pharmaceutical companies navigate a challenging and ever-changing environment by providing a comprehensive, patented method for optimizing support functions. This includes benchmarking resources, defining department standards, identifying process standards, and providing gap analyses with prioritized recommendations.

Position Responsibilities

• Client Benchmark Engagements and Projects (40%)
• Assist Management Advisors with data input, quality checks, and report preparation.
• Coordinate with support teams to ensure timely and accurate delivery.
• Support implementation of solutions and enhancements based on client needs.
• Capture insights from advisory services for continuous improvement.

• Advisory Services Lead (40%)
• Collaborate with Management Advisors to maximize client value.
• Contribute to content development for client summits and support advisory activities.

• Selling Support (20%)
• Assist with proposal formatting, content, and library management.
• Develop standard templates and tools for deliverables.

Qualifications

• 1-2 years of experience in data analytics, learning and development, data management, or IT within pharma/biotech.
• Bachelor’s degree required; advanced degree preferred.
• Strong teamwork, integrity, project management, and communication skills.
• Proficiency in Microsoft Office, Salesforce, SharePoint, and Teams.
• Ability to manage multiple priorities and attention to detail.

About Us

Trinity Life Sciences is a trusted partner providing evidence-based solutions for the life sciences industry. With 25 years of experience, Trinity aims to revolutionize the commercial model through innovative tools, data insights, and industry-leading benchmarking solutions. Learn more at trinitylifesciences.com.

Salary range: $70,000 - $95,000, plus annual discretionary bonus.

Our Commitment

We are an Equal Opportunity Employer committed to diversity, equity, and inclusion, ensuring a work environment free of discrimination and harassment.