Services Engagement Manager - Commercial Cloud (Remote)

Veeva Systems, Inc.; United States; Remote; USD 70,000 - 200,000; Full time

Job summary

A leading company in the life sciences sector seeks a Services Engagement Manager to drive successful customer implementations of their Commercial Cloud products. This role involves close collaboration with sales and services teams to ensure client satisfaction and project success. The ideal candidate will have extensive consulting experience and a strong understanding of commercial life sciences. This position offers flexibility with a remote work option and is part of a dynamic, mission-driven organization.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Company Paid Holidays

1% Charitable Giving Program

Qualifications

• 5+ years experience delivering consulting services.
• Experience in selling services.

Responsibilities

• Ensure successful customer engagements during implementation.
• Align closely with Sales and Services teams.
• Develop proposals and Statements of Work.

Skills

Communication

Collaboration

Consultative Work Style

Education

Bachelor’s Degree

Job description

Services Engagement Manager - Commercial Cloud (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services teams.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Utilizing Commercial Life Sciences experience and Veeva product knowledge the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
• Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
• Develop and deliver proposals and Statements of Work for Commercial Product implementations and consulting services
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience

Requirements

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels both remotely and in-person
• Collaborative and consultative work style
• 5+ years experience delivering consulting services, including involvement in selling services
• Commercial Life Science experience
• Bachelor’s Degree
• Proven success in selling services
• Ability to travel up to 25%

Nice to Have

• Experience with Commercial Veeva products (CRM, Align, Network, Nitro, PromoMats, MedComms, etc.), OR
• Direct Life Sciences Content Management Solution experience, preferably within the Sales and Marketing space
• Experience with Cloud-based solution deployment
• Background includes exposure to compliance and validation standards in the Life Sciences industry
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”