Service Manager — Employee-Owned Growth Leader

Northern Plains Equipment; Minot (ND); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Employee owned

Health insurance

Dental/vision

401K with employer match

Paid time off

Uniforms provided

Job summary

Northern Plains Equipment, a 100% employee-owned, certified Case IH dealership in Minot, ND, seeks a full-time Service Manager. You will provide technical leadership, ensure efficient service workflows, and drive exceptional customer support for a busy, seasonal operation.

Ideal candidates bring agriculture equipment experience, strong organizational and communication skills, and a collaborative mindset. We value integrity, accountability, and continuous improvement in a team-driven environment.

Qualifications

• Background in agriculture or agricultural equipment.
• Strong organizational and communication skills.
• Ability to lead, mentor, and develop a service team.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow to ensure efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Work closely with other departments to support marketing initiatives and customer outreach.
• Monitor departmental performance and achieve business objectives aligned with company goals.
• Maintain a strong customer service culture that drives satisfaction and repeat business.
• Support and mentor service team members to promote a positive work environment.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Team development

Education

Agriculture background

Job description

Northern Plains Equipment, a 100% employee-owned, certified Case IH dealership in Minot, ND, seeks a full-time Service Manager. You will provide technical leadership, ensure efficient service workflows, and drive exceptional customer support for a busy, seasonal operation.

Ideal candidates bring agriculture equipment experience, strong organizational and communication skills, and a collaborative mindset. We value integrity, accountability, and continuous improvement in a team-driven environment.