Service Manager

Northern Plains Equipment; Minot (ND); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Employee owned

Health insurance

Dental/vision

401K with employer match

Paid time off

Uniforms provided

Job summary

Northern Plains Equipment, a 100% employee-owned, certified Case IH dealership in Minot, ND, seeks a full-time Service Manager. You will provide technical leadership, ensure efficient service workflows, and drive exceptional customer support for a busy, seasonal operation.

Ideal candidates bring agriculture equipment experience, strong organizational and communication skills, and a collaborative mindset. We value integrity, accountability, and continuous improvement in a team-driven environment.

Qualifications

• Background in agriculture or agricultural equipment.
• Strong organizational and communication skills.
• Ability to lead, mentor, and develop a service team.

Responsibilities

• Lead and oversee the daily operations of the service department.
• Manage repair order workflow to ensure efficiency and accuracy.
• Effectively schedule service work and manage technician productivity.
• Work closely with other departments to support marketing initiatives and customer outreach.
• Monitor departmental performance and achieve business objectives aligned with company goals.
• Maintain a strong customer service culture that drives satisfaction and repeat business.
• Support and mentor service team members to promote a positive work environment.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Team development

Education

Agriculture background

Job description

Service Manager—Minot, ND

Ready for a career where you're valued, empowered, and part of a winning team? At Northern Plains Equipment., an employee-owned, certified Case IH dealership, we believe our people are our greatest strength.

Join our team as a full-time Service Manager—a leadership role ideal for someone who brings technical expertise, strong organizational skills, and a passion for team development. We're looking for a professional who values integrity, accountability, and collaboration while ensuring the highest standard of service for our customers. At Northern Plains Equipment., our culture is rooted in honesty, teamwork, and continuous improvement. We take pride in doing the job right, supporting one another, and delivering dependable service to the communities we serve.

Key Responsibilities

• Lead and oversee the daily operations of the service department
• Manage repair order workflow to ensure efficiency and accuracy
• Effectively schedule service work and manage technician productivity
• Work closely with other departments to support marketing initiatives and customer outreach
• Monitor departmental performance and achieve business objectives aligned with company goals
• Maintain a strong customer service culture that drives satisfaction and repeat business
• Support and mentor service team members to promote a positive work environment

What You Bring to the Team

• A background in agriculture or agricultural equipment
• Excellent organizational, communication, and problem-solving skills
• Ability to multitask and stay composed in a fast-paced, seasonal environment
• A customer-first attitude with a passion for delivering outstanding service
• Strong leadership skills with a proactive approach to resolving challenges
• Confidence working with computers and the ability to learn new software quickly
• A collaborative spirit and commitment to continuous improvement

Why You'll Love Working Here

• 100% Employee Owned
• Employer-paid health insurance
• Dental, vision, long & short-term disability, and life insurance coverages
• 401K with employer match
• Paid time off, paid sick leave, and holidays
• Uniforms provided
• Supportive, Values-driven work culture

Applicants must be able to meet and maintain insurable driving status and pass a pre-employment drug test. We are an Equal Opportunity Employer.

Salary: $70,000-$115,000 (based on experience)

Northern Plains Equipment is 100% Employee-Owned