Service Manager - Electrical

StrongBuilt Plumbing & Air (NM); Albuquerque (NM); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid time off

Job summary

StrongBuilt Plumbing & Air in Albuquerque, NM is seeking an Electrical Service Manager to lead a team of technicians and uphold our reputation for quality service. You will oversee scheduling, field operations, and ensure NEC/OSHA compliance while driving performance and continuous improvement.

This leadership role offers a clear path to broader management, with opportunities to mentor staff, manage budgets, monitor metrics, and enhance customer satisfaction through data-driven decisions.

Qualifications

• 5+ years of electrical service experience, with at least 2 years in a leadership or management role.
• Journeyman or Master Electrician license preferred (may vary by state).
• Valid driver's license with clean driving record required.
• Associate's or Bachelor's degree in Business, Management, or related field preferred.

Responsibilities

• Lead, coach, and mentor electrical service technicians to achieve performance goals and career development
• Conduct regular team meetings, ride-alongs, and performance reviews
• Oversee scheduling, routing, and daily assignments for technicians
• Monitor job progress to ensure timely completion, efficiency, and quality workmanship
• Provide technical support and problem-solving assistance to technicians as needed
• Ensure compliance with NEC, OSHA, and local regulations
• Handle escalated customer concerns with professional, timely resolutions
• Review estimates, invoices, and recommendations for accuracy and professionalism
• Track key performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction
• Monitor job costing, labor utilization, and department profitability
• Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability
• Recruit, onboard, and train new team members to build a strong service workforce

Skills

Leadership

Coaching

Communication

Customer Service

Problem solving

ServiceTitan

Education

High school diploma

Associate/Bachelor degree preferred

Tools

ServiceTitan

Job description

Job Details

Job Location: StrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107, Position Type: Full Time, Travel Percentage: Up to 25%,

About Strongbuilt

Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!

Position Summary

As an Electrical Service Manager, you'll lead our team of technicians, keeping the department running efficiently while upholding the standard of service that has built our reputation in the community. This role offers a meaningful path forward for someone ready to grow into broader leadership, and we're committed to investing in your long-term success.

Key Responsibilities

• Lead, coach, and mentor electrical service technicians to achieve performance goals and career development
• Conduct regular team meetings, ride-alongs, and performance reviews
• Oversee scheduling, routing, and daily assignments for technicians
• Monitor job progress to ensure timely completion, efficiency, and quality workmanship
• Provide technical support and problem-solving assistance to technicians as needed
• Ensure compliance with NEC, OSHA, and local regulations
• Handle escalated customer concerns with professional, timely resolutions
• Review estimates, invoices, and recommendations for accuracy and professionalism
• Track key performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction
• Monitor job costing, labor utilization, and department profitability
• Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability
• Recruit, onboard, and train new team members to build a strong service workforce

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications: Requirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of electrical service experience, with at least 2 years in a leadership or management role
• Journeyman or Master Electrician license preferred (may vary by state)

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of electrical service, troubleshooting, and repair practices
• Proven leadership, coaching, and team development skills
• Strong communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel

• Primarily office-based with frequent field visits and ride-alongs with technicians
• May require evenings, weekends, or overtime to support customer and operational needs

Ability to pass background check and drug screening