Service Manager/ Dispatcher

PT Holdings LLC; Windsor (CT); On-site; Full time

Job summary

A leading company is seeking a Dispatcher/Service Manager to manage day-to-day operations and dispatching for their technician team. The role involves ensuring efficiency, creating work orders, and providing excellent customer service in a team-oriented environment. This position requires strong organizational skills and the ability to work independently. Join a dynamic team where your contributions will make a significant impact.

Qualifications

• Two years experience in dispatching or operations preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Manage service operations and oversee dispatching and scheduling.
• Create work orders and communicate with customers.

Skills

Organizational Skills

Communication

Customer Service

Problem Solving

Education

Two years of education in a related field

Tools

Microsoft Office

Job description

Description

Position at A-Tech Commercial Parts and Service

Dispatcher/Service Manager

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Dispatcher / Service Manager to be the backbone of our branch, focusing on dispatching and managing the day-to-day operations of our growing technician team.

Work Environment:

Open Office and a team-oriented environment:
Hours are M-F 8:00 am-4:30 pm

Starting pay: $27-$30 based on experience.

Essential Functions:

1. Logistics Pro: Manage service operations, ensure efficiency and quality, oversee dispatching and scheduling of service personnel, and monitor response times to customer requests.
2. Task Maestro: Create work orders, disseminate parts to technicians, and communicate with customers.
3. Office Proficiency: Proficiency with Microsoft Office and integration with third-party/manufacturer service portals.
4. Customer Service: Communicate effectively with customers, resolve service inquiries, and collaborate with internal teams to improve service delivery.
5. Safety: Prioritize safety and follow accident prevention procedures.
6. Adaptability: Embrace growth opportunities and be open to new assignments from the Branch Manager.

Responsibilities:

• This is a non-supervisory role reporting to the Branch Manager.
• Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Experience: Preferably two years of education and/or experience in a related field such as dispatching or operations, especially in a fast-paced environment. Strong organizational and multitasking skills.
• Communication: Excellent customer service, communication, and problem-solving skills.
• Background: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 or older.
• Self-Motivation: Ability to work independently with minimal supervision.
• Technical Skills: Proficient in operating computers and office equipment.

Physical Demands:

• Primarily work in an office environment.
• Occasional lifting of office equipment, supplies, and boxes.
• Mix of sitting, walking, and standing throughout the day.

Ready to unlock your potential as a Dispatcher/Service Manager? Join our team where your dedication and skills make a difference.