Service Manager, Denver CO

Don; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

A1 Garage Door in Denver is seeking a Service Manager to oversee up to 20 field staff, coordinate scheduling, coaching, inventory, and service work to maintain our market-leading operations.

You will manage fleet, procurement, and budgets, oversee hiring and training, and develop Apprentices into Technicians, Sr. Techs, and Field Supervisors while upholding safety and quality.

Qualifications

• Minimum 3 years of managerial experience leading and training a team.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to interpret laws, guidelines, regulations, policies.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees including service technicians and maintenance technicians.
• Responsible for batch/deposits, tracking Divvy expenses, and purchasing.
• Track budgets and profit and loss statements.
• Actively monitor and manage fleet.
• Order and organize non-inventory items.
• Audit and review inventory counts for accuracy and disposition discrepancies.
• Organize space in the warehouse and perform and oversee cleaning duties; maintain tools and work area in a clean, safe manner.
• Provide performance management guidance to line management through weekly 1:1 and ad-hoc coaching.
• Responsible for hiring events, recruiting, interviewing, onboarding/offboarding employees.
• Develop Apprentices into Technicians, Technicians into Senior Technicians, Senior Techs into Field Supervisors and beyond.

Skills

Leadership

Coaching

Scheduling

Inventory management

Budgeting

Analytics

Customer service

Microsoft Office

CRM (Service Titan)

People management

Tools

Service Titan

Excel

CRM software

Job description

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states.

As a Service Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!

• You train and coach for performance like your life is depending on it

• You lead by example, leveraging company's vision and values

• You have a bias for action and you make it happen every day

• You are self-motivated and you are looking to grow your career

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to

• You think that management is "more chill"

• Systems/software scare you.

The Job:

• Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians

• Responsible for batch/deposits, tracking Divvy expenses, and purchasing

• Track budgets and profit and loss statements.

• Actively monitor and manage fleet

• Order and organize non-inventory items

• Audit and review inventory counts for accuracy and disposition discrepancies

• Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner

• Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)

• Responsible for hiring events, recruiting, interviewing, on and offboarding employees

• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it

• Minimum of 3 years managerial experience supporting and training a team

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

• Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan

• Must be able to lift up to 50 pounds at times