Service Manager: Customer Experience Leader

Walser Automotive Group; Eden Prairie (MN); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth & Advancement

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer-

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Walser Automotive Group in Eden Prairie, MN, seeks a Service Manager to lead technicians and service advisors and deliver an exceptional customer experience.

You will hire, train, and mentor staff, coordinate service workflows, and ensure adherence to Walser and Manufacturer standards in a fast-paced dealership environment. This on-site role offers strong growth opportunities and a competitive compensation package.

Qualifications

• Minimum one year service writing experience
• Strong data entry skills to enter information onto the computer and warranty systems
• Excellent phone and computer skills
• ADP experience highly desired
• A good understanding of automotive parts and cars is desired
• Ability to assess and report on warranty repairs
• Must have a valid driver’s license and acceptable driving record

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Provide concierge support for owner inquiries
• Spend quality time building relationships with the customers
• Maintain all staff is properly trained to Walser and Manufacturer standards
• Manage rental and courtesy vehicle Fleet
• Submit Payroll for all employees including incentive reports
• Support the career and professional development of staff
• Lead by example and be an advocate for staff

Skills

Customer service

Data entry

Phone skills

Computer skills

ADP experience

Supervisory experience

Driver's license

Tools

Microsoft Word

Microsoft Excel

ADP

Manufacturer website

Job description

Walser Automotive Group in Eden Prairie, MN, seeks a Service Manager to lead technicians and service advisors and deliver an exceptional customer experience.

You will hire, train, and mentor staff, coordinate service workflows, and ensure adherence to Walser and Manufacturer standards in a fast-paced dealership environment. This on-site role offers strong growth opportunities and a competitive compensation package.