Service Manager: Build & Lead a Brand-New Shop

H2 MOTORCARS MYRTLE BEACH LLC; Little River (SC); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical/Dental/Vision

401(k) Match

PTO & PLT

Training programs

Career advancement

Employee discounts

Brand-new dealership

Team culture

Résumé du poste

North Shore CDJR in Myrtle Beach, SC is planning a brand-new service department and seeks an experienced Service Manager to build it from day one. You’ll lead advisors, technicians, and staff to create a culture focused on customer experience, CSI, and profitability.

The opportunity is to establish processes, train a high-performing team, and drive results in a fast-paced environment as the first service leader of a new operation.

Qualifications

• Builder and leader, not just a manager.
• CDJR/Stellantis experience preferred.
• Proven CSI, profitability, and productivity improvements.
• Strong understanding of service operations and dealership finances.
• Proven ability to recruit, coach, and retain high-performing teams.
• Strong knowledge of warranty procedures and manufacturer requirements.
• Excellent communication, leadership, and problem-solving skills.
• Hands-on leadership in a fast-paced, high-volume environment.
• Entrepreneurial mindset to build a new operation.
• Valid driver's license and clean driving record; background check and drug screen.

Responsabilités

• Lead, coach, and develop Service Advisors, Technicians, and staff.
• Build a high-performing team focused on CSI, productivity, and profitability.
• Establish service processes and operating standards for the new dealership.
• Monitor KPI including CSI, RO count, labor sales, ELR, and gross profit.
• Drive customer-pay business through inspections, maintenance recommendations, and follow-up.
• Ensure exceptional communication throughout the service experience.
• Maximize shop capacity by monitoring workflow and technician efficiency.
• Partner with Parts to improve workflow, parts availability, and profitability.
• Recruit, train, and retain top automotive talent.
• Manage warranty processes and compliance with CDJR/Stellantis requirements.
• Monitor department expenses and overall profitability.
• Conduct regular department meetings and performance reviews.
• Collaborate with General Manager and leadership to set goals and execute plans.
• Create a culture of accountability, teamwork, and continuous improvement.
• Lead by example and represent The Hanania Way daily.

Connaissances

Service Management

Leadership

CSI Improvement

Customer Profitability

Warranty Procedures

DMS Knowledge

Recruitment

Coaching

Communication

Entrepreneurial Mindset

Background Check

Driver's License

Description du poste

North Shore CDJR in Myrtle Beach, SC is planning a brand-new service department and seeks an experienced Service Manager to build it from day one. You’ll lead advisors, technicians, and staff to create a culture focused on customer experience, CSI, and profitability.

The opportunity is to establish processes, train a high-performing team, and drive results in a fast-paced environment as the first service leader of a new operation.