Service Manager - Bilingual

Masis Staffing Solutions; Richfield (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Masis Staffing Solutions is seeking a Service Manager who is bilingual (English/Spanish) to lead a team of Service Coordinators and drive client satisfaction in Minnesota. The role emphasizes leadership, development of staff, and expansion of business through proactive prospecting and account management.

The position requires a Bachelor’s in a related field and 3+ years of leadership in staffing, with strong emphasis on bilingual communication and cross-team collaboration to meet company goals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• 3+ years of leadership experience in staffing or a related field.
• Ability to speak multiple languages is highly desirable (bilingual).

Responsibilities

• Lead a team of Service Coordinators to meet productivity and performance goals.
• Lead, mentor and develop Service Coordinators.
• Promote new and existing business development through prospecting and account management.
• Review performance of designated Service Coordinators.
• Balance workload among Service Coordinators to maximize performance and growth.
• Maintain contact with major clients and prospects to maximize sales and client satisfaction.

Skills

Leadership

Bilingual (English/Spanish)

Sourcing strategies

Team development

Client relationship management

Financial reporting understanding

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Job Description – Service Manager - Bilingual - (English & Spanish)

ROLE AND RESPONSIBILITIES

• Lead a team of Service Coordinators to meet or exceed productivity and performance goals established by the executive team.
• Lead, mentor and develop Service Coordinators
• Promote new and existing business development through prospecting and account management.
• Review performance of designated Service Coordinators
• Balance workload among Service Coordinators to maximize performance and growth
• Identify talent via job posting responses, reverse resume searches, internet searches, walk-ins, job fairs, and networking events
• Maintain contact with major clients and prospects to maximize sales and client satisfaction.
• Controls expenses to meet budget guidelines.
• Ensure job orders are processed and filled with quality candidates

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Preferably: Bachelor’s Degree in Business Administration, Marketing, or related field and at least 3 years of successful staffing industry experience.
• Ability to speak multiple languages is highly desirable (bilingual).
• Required: 3 years of successful leadership talents include mentoring, delegating, and motivating teams.

PREFERRED SKILLS

• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Proven leadership and team development (lead self, lead others, lead forward.)
• Ability to engage and lead team meetings.Proven leadership and team development (lead self, lead others, lead forward)
• Understand Financial reporting/statements

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off