Assistant Service Manager - North Charleston, SC/ Mount Pleasant, SC

The Goodyear Tire & Rubber Company; South Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

The Goodyear Tire & Rubber Company in Mt Pleasant, SC is looking for an Assistant Service Manager to gain hands-on experience in one of our Auto Service centers. You will connect with guests, deliver outstanding service, and learn to manage appointments, workflows, and staff to ensure quality work on time.

We seek motivated team players with a drive for results, ability to supervise technicians and enhance guest satisfaction, and willingness to train for career growth in service, sales, and

Qualifications

• Minimum 1 year of automotive service department experience.
• Valid driver's license.
• Must be at least 18 years old.
• No relocation offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by serving as the liaison between technicians and guests.
• Manage the service department as needed.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Use provided tools to make recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.

Skills

Automotive service experience

Management potential

Sales experience

Guest relations

Communication

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

Location: Mt Pleasant, SC 29464; training in North Charleston, SC.

General Description

As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guests. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities Will Include, But Will Not Be Limited To

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 Year Of Previous Automotive Service Department Experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures