Assistant Service Manager - Jacksonville, FL

The Goodyear Tire & Rubber Company; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Training opportunities

Job summary

The Goodyear Tire & Rubber Company in Jacksonville, FL is hiring an Assistant Service Manager to gain hands-on experience in a fast-paced auto service center. You will help manage the service department, schedule technicians, and ensure quality work while delivering outstanding guest service.

Key qualifications include at least 1 year in an automotive service environment, a valid driver's license, and the ability to work 18+, with no relocation offered.

Qualifications

• 1+ year of experience in an automotive service department.
• Strong focus on guest satisfaction and teamwork.
• Ability to work in a fast-paced environment and follow procedures.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate warranties, promotions, and advertisements
• Utilize tools to make recommendations to guests based on guidelines
• Maintain a clean and safe work and guest area
• Perform manual tasks for extended periods, including lifting

Skills

Customer service

Teamwork

Problem solving

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

General Description

As an Assistant Service Manager, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities Will Include, But Will Not Be Limited To

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 Year Of Previous Automotive Service Department Experience
• Valid driver\'s license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures