Service Manager Assistant

Sunsetfordstlouis; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager Assistant to join their team. This role involves supporting administrative tasks, processing warranty claims, and maintaining customer records in a fast-paced environment. With a commitment to exceptional customer service, the company offers a supportive atmosphere where employees can thrive. Enjoy a balanced work-life with weekends off, competitive pay, and comprehensive health benefits. If you're eager to grow and contribute to a team focused on efficiency and customer satisfaction, this opportunity is for you.

Benefits

100% paid health benefits

401(k) with immediate enrollment

Flexible time off

Referral bonuses

Employee discounts on parts and service

Paid training and certifications

Competitive pay based on experience

Work/Life Balance - Weekends Off

Qualifications

• Experience in a fast-paced, high-volume environment preferred.
• Strong administrative and communication skills required.

Responsibilities

• Answer customer calls and schedule service appointments.
• Process and document vehicle repairs for pre-owned and new vehicles.
• Handle warranty paperwork and ensure proper documentation.

Skills

Customer Service

Data Entry

Organizational Skills

Communication Skills

Administrative Skills

Automotive Knowledge

Education

High School Diploma

Automotive Certification

Tools

Excel

Word

Outlook

Cloud-based Tools

Job description

Sunset Ford of St. Louis is hiring and seeking a full-time Service Manager Assistant or Service Administrator Assistant to support our growing dealership, which has been serving the community for over 111 years. Customer service, vehicle throughput, and internal efficiencies are our top priorities in the Service Department. As demands increase, we need a candidate skilled in identifying solutions and assisting with overflow tasks managed by our office team.

Job Overview

The Service Manager Assistant or Service Administrator Assistant will support administrative tasks, documentation, process management, internal repair approvals, customer calls, rental vehicle arrangements, shuttle coordination, cashiering, and other duties as needed. They will work closely with our Service Director, Office Manager, and General Manager to ensure clear communication. Responsibilities also include processing Ford warranty claims, assisting with vehicle pickups and payments, resolving unpaid claims with warranty companies, communicating with manufacturers, and developing processes to improve internal efficiency. Candidates with dealership experience or strong administrative and customer service skills are preferred. We seek individuals eager to grow with us, learn our processes, and contribute to improvements that lead to increased compensation.

Responsibilities and Duties

1. Answer customer calls and schedule service appointments, understanding our daily operations.
2. Process and document vehicle repairs for both pre-owned and new vehicles.
3. Maintain and update all service and customer records as required by manufacturers.
4. Handle warranty paperwork, ensuring proper documentation and verification.
5. Stay informed on factory recalls and updates, and incorporate changes into internal processes.
6. Reconcile unpaid warranty receivables and work with customers and staff to secure payments.
7. Resolve warranty claim corrections and charge-backs promptly.
8. Identify process issues and collaborate with managers to implement solutions.
9. Assist guests with vehicle pickups.
10. Use shared documents like Excel to update vehicle repair statuses across departments.

Qualifications

• Experience in data entry, office work, or automotive industry.
• Some automotive knowledge or understanding.
• Ability to work in a fast-paced, high-volume environment.
• Strong administrative, organizational, and communication skills.
• Proficiency with computers, including Excel, Word, Outlook, and cloud-based sharing tools.

**SERIOUS CANDIDATES** - Please complete our application survey.

What We Offer

• Work/Life Balance - Weekends Off
• 40-hour work weeks with guaranteed hours
• 100% paid health benefits (health, dental, vision)
• Retirement 401(k) with immediate and automatic enrollment
• Flexible time off
• Pay growth opportunities with three performance reviews in the first year
• Competitive pay based on experience
• Team-oriented atmosphere
• Employee discounts on parts and service
• Employee pricing on new and used cars
• Referral bonuses
• Paid training and certifications transferable across Ford stores
• Opportunities for advancement

About Us

Established in 1912 by Peter S. Heutel, Sunset Ford has been serving the St. Louis area for over 112 years. Now in the 4th and 5th generations of the Heutel family, we pride ourselves on exceptional customer service and have received Ford Motor Company's President's Award multiple times for excellence.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to a safe, drug-free workplace. Applicants must pass a background check and drug test, and possess a valid driver’s license with a satisfactory driving record.