Assistant Manager - Mall at Univ TC

Gap Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to enhance store performance and customer experience. In this role, you will lead a team, drive sales, and implement strategies to ensure operational excellence. Ideal candidates are passionate about retail, possess strong leadership skills, and have a flexible approach to meet business needs.

Qualifications

• 1-3 years of retail management experience.
• Ability to work a flexible schedule.
• Passionate about retail and metrics-driven.

Responsibilities

• Drive store sales and deliver results through customer-centric strategies.
• Recruit, hire, and develop Brand Associate and Expert teams.
• Ensure compliance with standard operating procedures.

Skills

Communication

Leadership

Customer Service

Retail Technology

Education

High school graduate or equivalent

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers.

You’re responsible for driving profitable sales growth through all aspects of the store including customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class experience to our customers.

What You'll Do

1. Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
2. Recruit, hire, and develop highly productive Brand Associate and Expert teams.
3. Own assigned area of responsibility.
4. Implement action plans to maximize efficiencies and productivity.
5. Perform Service Leader duties.
6. Ensure consistent execution of standard operating procedures.
7. Represent the brand and understand the competition and retail landscape.
8. Promote community involvement.
9. Leverage omni-channel to deliver a frictionless customer experience.
10. Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
• Ability to travel as required.