Service Manager Assistant

Sunset Ford of Waterloo; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a full-time Service Manager Assistant to support their thriving dealership. This role involves handling administrative tasks, customer interactions, and warranty claims while ensuring operational efficiency. Ideal candidates will possess strong organizational and communication skills, along with a basic understanding of automotive processes. The company offers a supportive work environment with opportunities for growth, competitive pay, and comprehensive benefits, making it an excellent opportunity for those looking to advance their careers in the automotive field.

Benefits

100% paid health benefits

Retirement 401(k) with immediate enrollment

Flexible time off

Employee discounts on parts, service, and vehicles

Referral bonuses

Paid training and certifications

Qualifications

• Experience in data entry and office work, preferably in the automotive industry.
• Strong administrative and communication skills are essential for this role.

Responsibilities

• Answer customer calls and schedule service appointments efficiently.
• Process and document vehicle repairs while maintaining accurate records.

Skills

Customer Service

Data Entry

Organizational Skills

Communication Skills

Basic Automotive Knowledge

Education

High School Diploma

Automotive Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Sunset Ford of St. Louis is hiring and seeking a full-time Service Manager Assistant or Service Administrator Assistant to support our growing dealership, which has been serving the community for over 111 years. Customer service, vehicle throughput, and internal efficiencies are our top priorities in the Service Department. As demands increase, we need a candidate skilled in identifying solutions and assisting with overflow tasks managed by our office team.

Job Overview

The Service Manager Assistant or Service Administrator Assistant will handle administrative tasks, documentation, internal repair approvals, customer calls, rental vehicle arrangements, shuttle coordination, cashiering, and other departmental duties. They will report directly to our Service Director, Office Manager, and General Manager to ensure clear communication. Responsibilities also include processing Ford warranty claims, assisting guests with vehicle pickup and payments, resolving unpaid claims with warranty companies, and helping develop processes to enhance internal efficiency. Ideal candidates will have dealership experience or strong administrative and customer service skills. We seek someone eager to grow, learn our processes, and contribute to improvements that are rewarded with increased compensation.

Responsibilities and Duties

1. Answer customer calls and schedule service appointments, understanding our daily operations.
2. Process and document vehicle repairs for both pre-owned and new vehicles.
3. Maintain and update all service and customer records per manufacturer requirements.
4. Handle warranty paperwork, ensuring proper documentation and compliance with factory criteria.
5. Stay informed on factory recalls, announcements, and procedures, updating internal processes accordingly.
6. Reconcile unpaid warranty receivables and collaborate with staff and customers to obtain payments.
7. Resolve warranty claim corrections and charge-backs promptly.
8. Identify process issues or inefficiencies and assist managers in developing solutions.
9. Assist guests with vehicle pickups.
10. Use shared documents like Excel to update vehicle repair statuses across departments.

Qualifications

1. Experience in data entry, office work, or automotive industry.
2. Basic automotive knowledge or understanding.
3. Ability to work efficiently in a high-volume environment.
4. Strong administrative, organizational, and communication skills.
5. Proficiency with computers, including Excel, Word, Outlook, and cloud-based documents.

Serious candidates are encouraged to complete our application survey.

What We Offer

• Work/life balance with weekends off
• 40-hour work weeks with guaranteed employment
• 100% paid health benefits (health, dental, vision)
• Retirement 401(k) with immediate enrollment
• Flexible time off
• Opportunity for pay increases with three performance reviews in the first year
• Competitive pay based on experience
• Team-oriented atmosphere
• Employee discounts on parts, service, and vehicles
• Referral bonuses
• Paid training and certifications transferable across Ford dealerships
• Opportunities for growth and advancement

About Us

Founded in 1912 by Peter S. Heutel, Sunset Ford has been serving the St. Louis area for over 112 years. The Heutel family proudly continues this tradition, committed to exceptional customer service and community engagement. We are proud recipients of Ford Motor Company's President's Award for excellence in customer service.

Sunset Ford is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We provide a safe, drug-free workplace and require pre-employment background checks and drug testing. Applicants must have a valid driver’s license and a clean driving record.