Service Manager - Ag

Butler Machinery Company; Bismarck (ND); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10% Retirement Employer Contribution

Discretionary 5% Employer Contribution

Health Insurance - multiple options

HSA Employer contribution

PTO and Holidays

Life/AD&D Insurance

Short-Term Disability 60%

Long-Term Disability

EAP and Health Coaching

Financial planning program

Job summary

Butler Machinery Company in Bismarck, ND is seeking a Service Manager to lead the Ag Service Department. You will manage job progress, resolve disputes, supervise staff, and schedule the service team to deliver superior customer service and efficiency.

The role requires coordinating with customers and manufacturers, preparing repair estimates, and driving safety and quality in the service area. Competitive benefits and growth opportunities are offered.

Qualifications

• Mechanical experience with relevant product lines.
• Lead Yourself training is preferred for internal candidates.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Good oral and written communication skills.
• Computer knowledge.
• Must have strong leadership, detail and organizational skills.
• Ability and willingness to work flexible hours.
• Clean driving record required.

Responsibilities

• Schedule and oversee service job progress and warranty issues.
• Maintain high customer satisfaction and service quality.
• Oversee scheduling to optimize space and service efficiency.
• Supervise service staff including performance reviews and training.
• Develop business plans including staffing, tooling, and service promotions.
• Monitor KPIs and adjust plans accordingly.
• Handle goodwill claims documentation and manufacturer resolutions.
• Ensure safe, clean, and organized work environment.
• Provide timely customer repair estimates and follow-up.

Skills

Mechanical experience

Leadership

Supervisory experience

Communication skills

Organizational skills

Attention to detail

Computer knowledge

Driving record clean

Education

Two-year degree or equivalent

Strong leadership

Excellent communication

Computer literacy

Clean driving record

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager Bismarck, Bismarck, ND, US

As the Service Manager, you would be responsible for managing the Ag Service Department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team.

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.
• Maintains a high level of customer satisfaction.
• Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
• Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Determines needs relating to special tooling, equipment, vehicles, work hours, etc.
• Interviews and hires personnel for the service department.
• Maintains a safe, clean, neat, and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolving customer disputes to ensure fair value for the customer and company.
• Review work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly review JHA's, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes, communicates and delegates responsibilities and priorities to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivates employees and promotes self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• Mechanical experience with the product lines we represent
• Completion of Lead Yourself for internal candidates is preferred
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills
• Ability and willingness to work flexible hours
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance - 3 plan options
• Health Savings Account - Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance - 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage - 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) - including Health Coaching
• SmartDollar - employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization