Service Advisor

Butler Machinery Company; Minot (ND); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

10% Annual Retirement Employer Contrib

Health Insurance - 3 plan options

Health Savings Account – Employer up $

Dependent Care FSA

Dental Insurance – 2 plan options

Vision Insurance

Life Insurance – Basic/AD&D

Short-Term Disability Coverage

Long-Term Disability Coverage

Holidays

PTO

Employee Assistance Program

SmartDollar – financial planning

Legal Shield/ID Shield

Voluntary Benefit options - Cancer/Acc

Job summary

Butler Machinery Company in Minot, ND is seeking a Service Advisor to coordinate and schedule service technicians, quote and invoice work orders, and communicate quotes, job status and scheduling with customers.

The role involves assisting the Service Manager, reviewing orders for accuracy, and upholding safety and company policies while delivering exceptional customer service.

Qualifications

• High school diploma or technical school equivalent required.
• Strong written and oral communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Quote, estimate, and deliver CVA service contracts.
• Assign jobs to technicians based on skills and knowledge.
• Proactively seek customer feedback and address issues.
• Review repair orders for parts, labor, and accuracy.
• Support Service Manager and cover duties in their absence.
• Keep customers informed on quotes, status, and scheduling.
• Ensure safety rules and company policies are followed.
• Maintain a professional image in front of customers.
• Participate in trainings and location communications.
• Promote the vision and values of Butler Machinery.

Skills

Strong communication

Multi-tasking

Technical knowledge

Customer service

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Other Minot, ND, US

24 days ago Requisition ID: 4775

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong technical knowledge
• Excellent oral and written communication skills
• Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization