Service Manager ($39.57)

Irvine Company Chicago; Newport Beach (CA); On-site; USD 82,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities in California is hiring a Service Manager I to oversee maintenance operations for communities of up to 500 homes and to lead a maintenance team delivering excellent service, handling work orders, preventative maintenance and unit turnovers.

The role requires EPA 608 certification, a valid California driver’s license, ability to travel between communities, after-hours on-call, and a commitment to OSHA safety standards.

Qualifications

• High School Diploma or GED is required.
• 2-5 years of relevant maintenance/managerial experience.
• EPA 608 certification (Core and Type II) is required.
• Valid California driver’s license required.
• Willingness to travel between communities daily.

Responsibilities

• Hire, train, coach and manage team performance to meet metrics.
• Provide exceptional customer service and promptly resolve questions/concerns.
• Ensure common areas and units are maintained to company standards and safety.
• Oversee work orders, turnovers, preventive maintenance, and vendor coordination.
• Control inventory and purchasing; document activities in the operating system.
• Drive financial KPIs through planning, resource allocation, and audits.

Skills

People management

Budgeting

OSHA safety

Vendor coordination

Customer service

Education

High School Diploma or GED

Job description

Position Summary

The Service Manager I oversees maintenance operations for communities of up to 500 apartment homes and leads a maintenance team to provide excellent customer service, perform service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

Key Responsibilities

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution
• Performs field duties, including but not limited to, completing service appointments, unit turns, preventative maintenance, amenity cleaning and inspections.

Preferred Education

• High School Diploma or GED (or equivalent experience)

Preferred Years Of Relevant Work Experience

• 2 - 5 years

Additional Requirements

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Compensation

Minimum Qualifications / Other Expectations: Base Pay Start Rate: $39.57 The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.