Service Manager

WhiteCap Search; Woodbridge (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Whitecap Search is seeking an experienced professional to lead HVAC service operations, ensuring high customer satisfaction and efficient service delivery. The role focuses on scheduling, dispatching, and maintaining strong customer relationships in a fast-paced environment.

The candidate will coordinate technician schedules, monitor open service calls, and communicate updates to customers, while collaborating with dispatch and operations to resolve issues and improve performance.

Qualifications

• 5 years of HVAC service, dispatching, or customer service experience.
• Strong communication and organizational skills.
• Experience with scheduling and dispatching preferred.
• Ability to multitask and work in a fast-paced environment.
• Commercial HVAC experience preferred.

Responsibilities

• Manage daily HVAC service scheduling and dispatching.
• Serve as the primary point of contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency service calls.
• Monitor open service calls and ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Work closely with technicians, dispatch, and operations to resolve service issues.
• Monitor technician utilization, response times, and overall service performance.

Skills

HVAC service

Dispatching

Customer service

Communication

Scheduling

Job description

Whitecap Search is seeking a dedicated and experienced professional to join our team. The ideal candidate will excel in managing HVAC service operations, ensuring customer satisfaction, and coordinating efficient service delivery. This role is crucial in maintaining strong customer relationships and optimizing service performance.

Key Responsibilities

• Manage daily HVAC service scheduling and dispatching.
• Serve as the primary point of contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency service calls.
• Monitor open service calls and ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Work closely with technicians, dispatch, and operations to resolve service issues.
• Monitor technician utilization, response times, and overall service performance.

Requirements

• 5 years of HVAC service, dispatching, or customer service experience.
• Strong communication and organizational skills.
• Experience with scheduling and dispatching preferred.
• Ability to multitask and work in a fast-paced environment.
• Commercial HVAC experience preferred.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.