Service Manager (Mechanical Contractor)

W.G./Welch Mechanical Contractors, LLC; Frederick (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Opportunities for growth

Holidays

Retirement plan

Job summary

A mechanical contracting firm in Frederick, Maryland is looking for a Senior Manager to oversee daily commercial HVAC and plumbing service operations. The candidate will manage dispatch, scheduling, and act as primary customer contact. They should have strong organizational skills, experience in HVAC or plumbing operations, and effective communication. The position offers competitive pay, health benefits, and opportunities for growth.

Qualifications

• 2+ years of dispatch, service coordination, or operations experience in HVAC, plumbing, or construction.
• Strong knowledge of commercial HVAC/plumbing terminology preferred.
• Experience with service management software preferred.
• Experience with service management software (Sage 300 preferred).
• Strong organizational, communication, and multitasking skills.
• Proficient in Microsoft Office.
• Competitive pay based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Opportunities for growth.

Responsibilities

• Schedule and dispatch commercial HVAC and plumbing technicians.
• Serve as primary contact for commercial customers and resolve service issues.
• Supervise 3–5 service technicians.
• Supervise 3–5 service technicians, hiring additional as revenue grows.
• Track work orders from start to completion.
• Manage preventive maintenance agreements and renewals.
• Manage service inventory, fleet inspections, and vendor coordination.
• Oversee billing, collections, department P&L, and growth initiatives.
• Ensure compliance with company policies and safety standards.

Skills

Organizational skills

Customer service

Multitasking

Communication skills

Education

High school diploma or equivalent

Associate degree or trade education

Tools

Service management software (Sage 300)

Microsoft Office

Job description

Position Summary

W.G./Welch Mechanical Contractors LLC is seeking a Senior Manager to oversee daily commercial HVAC and plumbing service operations. This role manages scheduling and dispatch, serves as the primary customer contact, supervises service technicians, and supports department growth, billing, and profitability. The ideal candidate is organized, customer-focused, and experienced in fast-paced service environments.

Key Responsibilities

• Schedule and dispatch commercial HVAC and plumbing technicians
• Manage service calendar, on-call rotation, and emergency service requests
• Serve as primary contact for commercial customers and resolve service issues
• Supervise 3–5 service technicians, hiring additional as revenue grows
• Track work orders from start to completion
• Manage preventive maintenance agreements and renewals
• Manage service inventory, fleet inspections, and vendor coordination
• Oversee billing, collections, department P&L, and growth initiatives
• Ensure compliance with company policies and safety standards

Qualifications

• High school diploma or equivalent; associate degree or trade education preferred
• 2+ years of dispatch, service coordination, or operations experience in HVAC, plumbing, or construction
• Strong knowledge of commercial HVAC/plumbing terminology preferred
• Experience with service management software (Sage 300 preferred)
• Strong organizational, communication, and multitasking skills
• Proficient in Microsoft Office
• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Opportunities for growth

W.G./Welch Mechanical Contractors LLC is an Equal Opportunity Employer.

Equal Opportunity Employer, including disabled and veterans.