Service Manager

AB Facility Services; Woodbridge (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

AB Facility Services is seeking an experienced Service Manager to oversee daily HVAC and general service scheduling, dispatching, customer communication, and technician coordination in a fast-paced environment.

This role prioritizes service calls, ensures timely completion, builds strong customer relationships, and collaborates with the Operations Manager and field teams to resolve issues and improve overall service performance.

Qualifications

• 5+ years in HVAC service, dispatching or customer service.
• Strong communication and problem-solving skills.
• Experience with scheduling and dispatching preferred.

Responsibilities

• Manage daily HVAC and general service scheduling and dispatching.
• Serve as primary contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency calls.
• Monitor open service calls to ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Collaborate with Operations Manager, technicians, dispatch, and operations teams to resolve issues.
• Monitor technician utilization, response times, and overall service performance.
• Conduct daily reviews of work orders, notes, materials, and time.

Skills

HVAC service

Dispatching

Customer service

Tools

Scheduling software

Job description

AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.

Position Summary

We are seeking an experienced Service Manager to oversee daily HVAC and general service scheduling, dispatching, customer communication, and technician coordination. This role will ensure service calls are properly prioritized, monitored, and completed while maintaining strong customer relationships and supporting overall service performance.

Key Responsibilities

• Manage daily HVAC and general service scheduling and dispatching.
• Serve as a primary point of contact for customers regarding service requests and scheduling.
• Build and maintain strong customer relationships.
• Coordinate technician schedules, priorities, and emergency service calls.
• Monitor open service calls to ensure timely completion and follow-up.
• Communicate service updates, delays, and scheduling changes to customers.
• Handle customer concerns and service escalations professionally.
• Work closely with the Operations Manager, technicians, dispatch, and operations teams to resolve service issues.
• Monitor technician utilization, response times, and overall service performance.
• Conduct daily reviews of technician work orders, notes, materials, and time.

Qualifications

• 5+ years of HVAC service, dispatching, or customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Experience with scheduling and dispatching preferred.
• Ability to multitask and work effectively in a fast-paced environment.
• Commercial HVAC experience preferred.