Service Manager

GENERAL RV CENTER; Wayland Township (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance options

Paid vacations

401k with company matching

Job summary

GENERAL RV CENTER in Wayland Township, Michigan seeks a Service Manager to oversee service operations and ensure exceptional customer service. The successful candidate will be responsible for building and managing a high-performing service team, developing strategies to meet departmental goals, and maintaining service excellence.

Qualifications include prior management experience, strong communication skills, and a results-driven mindset. A comprehensive benefits package is offered, along with possible relocation assistance for the right candidate.

Qualifications

• Prior service management experience in a high volume facility is a must.
• Strong communication skills, verbal and written.
• Reliable and strong work ethic.

Responsibilities

• Ensure the service team provides competitive customer service.
• Attract and select top talent.
• Engage and manage service team to achieve goals.
• Monitor service processes and performance.
• Develop strategy to meet service metrics.
• Manage overall sales and expenses.

Skills

Service management experience

Strong communication skills

Results driven

Work ethic

Job description

Responsibilities

• Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of quality to meet or exceed customer expectations.
• Attract and select top talent to build high performing teams.
• Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis.
• Monitor effectiveness and efficiency of service processes and performance.
• Develop strategy to meet service department metrics.
• Responsible for overall sales, profitability, and management of expenses.

Qualifications

• Prior service management experience in a high volume facility is a must. Preferably in RV or Automotive.
• Results driven and a desire to make a positive impact.
• Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues.
• Reliable and strong work ethic.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

Relocation will be considered for the right candidate.