Service Manager

Bish's RV, Inc.; Eldridge (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401K matching

Employee discounts

Life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Team culture

Job summary

Bish’s RV, Inc. seeks a Service Manager to lead and grow the service department, driving continuous improvement and innovation to support transformational service industry goals.

The role focuses on coaching and building a high-performance team across technicians, advisors, porters, and detailers, while meeting short- and long-term objectives. The ideal candidate will foster customer satisfaction, profitability, and strong vendor relationships, with a track record of leadership in service

Qualifications

• Experience managing a high-volume Service Center in RV/auto/marine/power sports strongly preferred.
• Proven ability to lead in dynamic environments and drive action plans.
• Excellent leadership and project management skills.
• Ability to manage multi-layer situations with positive outcomes.

Responsibilities

• Lead a cross functional team aligned with revolutionizing the RV Service Process.
• Develop and manage a strategic staffing plan based on seasonality.
• Monitor and analyze KPIs to measure success and adjust strategies.
• Develop and implement strategies for maximizing capacity and productivity.
• Foster an environment of learning, growth, and innovation.

Skills

Leadership

KPIs

Budgeting

Coaching

Cross-functional collaboration

Education

College degree in a relevant field

Job description

Description

The Service Manager will be responsible for leading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Job Details

Description

The Service Manager will be responsible for leading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives

• Maintain a consistently high level of customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Ensure strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Responsibilities

• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Competencies And Skills

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven success in ever-changing environments
• Strong ability to take ownership with a vision that aligns with the organization
• Proven success in leading action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth.
• Strong collaboration skills to work effectively with different teams across the organization
• A college degree in a relevant field is a plus for this role
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results

• Achievement of service KPIs and goals
• Increased customer satisfaction results
• Track Record of Controlling labor cost and policy expense
• Year-over-year improvement in RECT
• Year-over-year increase in shop productivity
• Increase Technician skillset levels
• Year-over-year increase in external service sales
• Minimized employee and customer incidents

Resources

• A dedicated budget for the service department
• Access to a cross-functional regional support
• eLearning and management resource center
• Mentorship from senior service managers

Who We Are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.