Service Manager

GENERAL RV CENTER; Wayland (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacations

401k with company matching

Job summary

GENERAL RV CENTER in Wayland, Massachusetts is looking for a Service Manager to lead our service team and ensure exceptional customer service. Your responsibilities will include managing team performance, developing strategies for service metrics, and promoting a positive customer experience.

The ideal candidate will have prior service management experience, preferably in RV or Automotive industries, and must be results-driven with strong communication skills. Enjoy benefits like medical, dental, and 401k matching as part of our family-oriented culture.

Qualifications

• Prior service management experience in a high volume facility is a must, preferably in RV or Automotive.
• Results driven with a desire to make a positive impact.
• Strong communication skills, verbal and written.

Responsibilities

• Ensure top-level customer service and quality.
• Attract and select top talent for high performing teams.
• Motivate and manage service team to achieve key goals.
• Monitor service processes and performance.
• Develop strategy to meet service department metrics.
• Manage overall sales and profitability.

Skills

Service management experience

Strong communication skills

Results-driven

Ability to listen and provide solutions

Reliable work ethic

Job description

Overview

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

Responsibilities

• Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of quality to meet or exceed customer expectations.
• Attract and select top talent to build high performing teams.
• Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis.
• Monitor effectiveness and efficiency of service processes and performance.
• Develop strategy to meet service department metrics.
• Responsible for overall sales, profitability, and management of expenses.

Qualifications

• Prior service management experience in a high volume facility is a must. Preferably in RV or Automotive.
• Results driven and a desire to make a positive impact.
• Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues.
• Reliable and strong work ethic.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

Relocation will be considered for the right candidate.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.