SERVICE MANAGER

American Piledriving Equipment Inc; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Career growth opportunities

Job summary

American Piledriving Equipment Inc is seeking an experienced Service Manager to lead the Mid-Atlantic Service Department. This leader will direct daily shop and field service operations, develop technicians, and ensure safe, reliable equipment delivery.

The role emphasizes organization, accountability, and continuous improvement in a fast-paced environment. Key focus areas include prioritizing work, coordinating field service, and driving customer satisfaction while maintaining high standards

Qualifications

• Previous experience leading technicians or managing a service department.
• Strong leadership, communication, and problem-solving abilities.
• Commitment to workplace safety and quality workmanship.
• Proven ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Lead, mentor, and develop a team of Service Technicians.
• Plan and prioritize shop workflow to meet customer commitments.
• Coordinate field service activities and technician scheduling.
• Review work orders, repair documentation, and service records for accuracy and completeness.
• Communicate with customers regarding repair status, scheduling, and technical support.
• Work closely with Branch Manager, Sales, Parts, and Office staff to ensure efficient branch operations.
• Monitor department performance, labor utilization, turnaround time, and customer satisfaction.
• Drive continuous improvement in service processes, technician development, and operational efficiency.

Skills

Leadership

People management

Team development

Planning

Communication

Problem solving

Coaching

Safety

Team leadership

Tools

Microsoft Office

Navision

Smartsheet

Job description

Lead a High Performing Service TeamAmerican Piledriving Equipment (APE) is seeking an experienced Service Manager to lead the Mid-Atlantic Service Department. This position is responsible for directing daily shop and field service operations, developing a team of skilled technicians, and ensuring our customers receive safe, reliable, and high-quality equipment every time.This is a leadership position for someone who thrives on organization, accountability, and continuous improvement. While technical knowledge of heavy equipment is important, success in this role depends on your ability to lead people, prioritize work, communicate effectively, and drive operational excellence.As Service Manager, you will oversee the day-to-day operations of the Service Department, including:Lead, mentor, and develop a team of Service Technicians.Plan and prioritize shop workflow to meet customer commitments.Ensure equipment is inspected, repaired, tested, and ready for service before delivery.Maintain high standards for quality, safety, and workmanship.Coordinate field service activities and technician scheduling.Review work orders, repair documentation, and service records for accuracy and completeness.Communicate with customers regarding repair status, scheduling, and technical support.Work closely with the Branch Manager, Sales, Parts, and Office staff to ensure efficient branch operations.Monitor department performance, labor utilization, turnaround time, and customer satisfaction.Drive continuous improvement in service processes, technician development, and operational efficiency.Previous experience leading technicians or managing a service department.Strong mechanical aptitude with heavy construction, industrial, hydraulic, or diesel equipment.Excellent organizational and planning skills.Proven ability to prioritize multiple projects in a fast-paced environment.Strong leadership, communication, and problem-solving abilities.Experience coaching employees and building team accountability.Commitment to workplace safety and quality workmanship.Computer proficiency, including Microsoft Office, Navision, and SmartsheetPreferred ExperienceExperience with pile driving, foundation construction equipment, hydraulic systems, vibratory hammers, diesel hammers, cranes, and other heavy construction equipment is highly desirable but not required.Why Join APE?American Piledriving Equipment is an industry leader in foundation construction equipment, serving customers throughout North America and around the world. Our Mid-Atlantic branch is growing, and this position offers the opportunity to build, lead, and continuously improve a highly performing service department while working alongside an experienced team dedicated to customer success.BenefitsCompetitive salary based on experienceMedical, Dental, Vision Insurance401 (k) with Company MatchPaid Time Off and Paid HolidaysOpportunity for long-term career growth within a growing organizationSuccess in this role requires a balance of technical knowledge, leadership, planning, communication, and sound operational decision making. If you enjoy leading people, improving processes, and delivering exceptional customer service, we’d like to hear from you.