Service Manager

Rick Case Auto Group; Town of Porter (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Rick Case Automotive is seeking an experienced Service Manager to lead our automotive service department. The ideal candidate will oversee service operations, manage technicians, and ensure high standards of service delivery.

The role requires strong mechanical knowledge, dealership service background, and a focus on building lasting relationships with clients. Responsibilities include operations oversight, team supervision, and implementing upselling opportunities to drive revenue.

Qualifications

• Experience in dealership settings or auto service management preferred.
• Strong mechanical knowledge and experience with diagnostics and repairs.
• Excellent customer service skills and ability to build long-term client relationships.
• Familiarity with sales techniques related to automotive services.
• Ability to lead a team of technicians and promote a positive work environment.
• Knowledge of vehicle systems and general maintenance practices.

Responsibilities

• Manage daily operations of the service department to ensure smooth workflow and high-quality service.
• Supervise and train service technicians with guidance on diagnostics, repairs, and maintenance.
• Oversee customer interactions, address concerns and ensure satisfaction throughout the service process.
• Implement upselling strategies to promote additional services and products to customers.
• Maintain accurate service records including estimating and service writing.
• Ensure compliance with safety regulations and company policies.
• Coordinate with other departments to optimize vehicle repair processes.

Skills

Team management

Customer service

Auto service management

Mechanical knowledge

Automotive diagnostics

Upselling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

30+ days ago Requisition ID: 1166

Rick Case Automotive is seeking a talented ServiceManagerwith experience!
This is truly a once in a lifetime career opportunity! We are seeking a driven candidate who can focus on closing deals and making money!

Job Summary

We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will have a strong background in auto service management and a passion for delivering exceptional customer service. This role involves overseeing service operations, managing a team of technicians, and ensuring that all services are performed efficiently and to the highest standards.

Duties

• Manage daily operations of the service department, ensuring smooth workflow and high-quality service delivery.
• Supervise and train service technicians, providing guidance on automotive diagnostics, repairs, and maintenance.
• Oversee customer interactions, addressing concerns and ensuring satisfaction throughout the service process.
• Implement upselling strategies to promote additional services and products to customers.
• Maintain accurate records of services performed, including auto estimating and service writing.
• Ensure compliance with safety regulations and company policies.
• Coordinate with other departments to optimize vehicle repair processes, including transmissions, oil changes, brake repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, and auto body repair.
• Handle cash transactions accurately and manage financial aspects of the service department.

Requirements

• Proven experience in dealership settings or auto service management is preferred.
• Strong mechanical knowledge with experience in automotive diagnostics and repairs.
• Excellent customer service skills with a focus on building long-term relationships with clients.
• Familiarity with sales techniques related to automotive services.
• Ability to effectively manage a team of technicians while promoting a positive work environment.
• Knowledge of various automotive systems including air brakes and general vehicle maintenance practices.
• Previous experience as a mechanic or service technician is highly desirable.
• Strong organizational skills with the ability to multitask in a fast-paced environment. If you are passionate about the automotive industry and possess the skills necessary to lead a successful service department,