Service Manager

Hogan; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plan options

PTO on hire

401K matching

Career development

Job summary

Hogan Transportation is seeking a Service Manager to directly supervise and coordinate shop activities. You will be accountable for shop performance, labor management, service levels and expenses, while driving customer satisfaction.

The role requires 3+ years of management and 5+ years in truck maintenance, with strong organizational and communication skills. Proficiency in Word/Excel and DOT knowledge are essential.

Qualifications

• 3+ years management experience; 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in Word, Excel and the internet.

Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Skills

Management experience

Truck maintenance

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

From our headquarters in St. Louis to locations nationwide, we help driven professionals find career paths that promote growth. Join a team that is dedicated to investing in your success.

Benefits of Working at Hogan

Health Plan Options to Fit Every Family Size

Comprehensive healthcare plans designed to meet the needs of individuals and families of all sizes.

Coverage that helps keep your smile bright and your vision clear.

PTO Upon Hire

Enjoy paid time off from day one to support your work-life balance.

401K Matching Program

Build your future with our competitive retirement savings plan and employer match.

Grow with us through career development and promotion opportunities.

Pride in who we are and what we do. Dedication to customers and their needs. Striving to be the one people turn to for their transportation needs. Family — shops helping each other take care of the customer.”

Julie | Hogan Employee

Our Culture in Action

With over 105 years of business experience and a family-oriented approach to managing relationships, we foster a culture of care, integrity and trust with our employees, customers and partners.

Open Positions

View all open Hogan careers and start exploring which career path might be the best fit for you.

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.

Essential Duties and Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet

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Contact Us

Want to learn more about working at Hogan? Get in touch, and we’ll get back to you as soon as possible.