Service Manager

Ron Hoover; Slaton (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Ron Hoover RV & Marine Centers is seeking an experienced Service Manager to lead our Lubbock, Texas service operation. If you thrive in a fast-paced environment, enjoy building high-performing teams, and are passionate about delivering exceptional customer service, we want to hear from you.

As our Service Manager, you will recruit, train, and mentor a high-performing team, run the day-to-day operations of the Service Department, and drive customer satisfaction through strong partnerships with

Qualifications

• Proven leadership in a service department or equivalent.
• Strong coaching and team-building abilities.
• Track record of improving productivity, profitability, and customer satisfaction.
• Excellent communication and organizational skills.

Responsibilities

• Lead day-to-day operations of the Service Department.
• Recruit, train, mentor, and develop a high-performing service team.
• Create an exceptional customer experience that drives repeat business.
• Build partnerships with customers, manufacturers, and vendors.
• Manage technician scheduling and shop workflow to maximize productivity.
• Monitor department performance and produce regular reports.
• Set departmental goals and guide the team to meet them.
• Maintain a safe, organized work environment.

Skills

Leadership

Team Building

Customer Service

Operations Management

Tools

Shop management software

Job description

Lead. Inspire. Drive Results.

Ron Hoover RV & Marine Centers is seeking an experienced, results-driven Service Manager to lead our Lubbock, Texas service operation. If you're a hands-on leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering exceptional customer service, we want to hear from you.

For more than 35 years, Ron Hoover RV & Marine Centers has been one of the leading RV and marine dealerships in Texas. Our success is built on outstanding customer service, industry expertise, and a commitment to excellence. As our Service Manager, you'll play a key role in driving operational success while developing a team that delivers an exceptional customer experience.

What You'll Do

As the Service Manager, you will:

• Recruit, train, mentor, and develop a high-performing Service team.
• Lead the day-to-day operations of the Service Department.
• Create an exceptional customer experience that encourages repeat business and long-term customer relationships.
• Build and maintain strong partnerships with customers, manufacturers, and vendors.
• Effectively manage technician scheduling and shop workflow to maximize productivity and efficiency.
• Monitor technician performance and department metrics to ensure operational excellence.
• Maintain accurate daily, weekly, and monthly production and performance reports.
• Establish departmental goals and lead your team to meet or exceed them.
• Ensure the department maintains a clean, organized, and safe work environment.
• Stay informed on industry trends, products, and best practices within the RV industries.
• Perform other duties as assigned to support business operations.

What We're Looking For

The ideal candidate is a proven leader with:

• Experience managing a Service Department.
• Strong leadership, coaching, and team-building skills.
• A track record of improving productivity, profitability, and customer satisfaction.
• Excellent communication and organizational abilities.
• Strong problem-solving and decision-making skills.
• A commitment to integrity, accountability, and continuous improvement.
• RV dealership experience is preferred.

Why Join Ron Hoover?

At Ron Hoover RV & Marine Centers, we believe our people are our greatest asset. We invest in our employees by providing the tools, support, and opportunities they need to succeed.

If you're looking for an opportunity to lead a successful team, make a meaningful impact, and grow your career with one of the premier RV and marine dealerships in Texas and Oklahoma, we'd love to meet you.

Join a company where leadership is valued, hard work is recognized, and success is shared.