Service Manager

Davey Coach Sales; Sedaila (CO); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

No Night/Weekend/Holiday shifts

9 Paid Holidays

401k with 4% company match

Medical, Dental, Vision, Life, Short/长

Job summary

Davey Coach Sales is seeking a Service Manager to oversee daily service production in Norwalk, CA, ensuring tickets are dispatched and completed while meeting customer expectations.

Responsibilities include supervising the Service Writing counter and Technicians, tracking work orders, and coaching staff. A 2-year related experience is preferred, with strong communication and multitasking abilities.

Qualifications

• Minimum 2 years of experience in a service manager role.
• Proficient in Microsoft Office, Excel, and internet research.
• Excellent verbal, written, and interpersonal communication.

Responsibilities

• Assist in scheduling customers for service appointments and input inquiries into work orders.
• Dispatch tickets and ensure timely completion; supervise Service Writing counter and Technicians.
• Follow up on active tickets; ensure proper communication with customers and internal teams.
• Review and close work orders, ensure accurate billing, and audit for accuracy.
• Coach Service Writers, manage PTO requests and daily timekeeping, and support performance reviews.

Skills

Service manager experience

MS Office

Excel

Communication skills

Multitasking

Customer service

Process management

Problem solving

Job description

Davey Coach Sales is the leader in van and bus sales in Colorado and across the country. We have an immediate opening for a Service Manager in our ever growing office. You will be responsible for the daily management of Service production in Norwalk, CA. This position ensures that all tickets are dispatched and completed in a timely manner, meeting all internal and external customer expectations. This includes directly supervising the Service Writing counter and Technicians

Your Responsibilities will include but are not limited to:

• Assist in scheduling customers for service appointments.
• Ensure that all customer inquires are input into a work order and dispatched appropriately.
• Follow up on all active tickets that have been dispatched to Service Technicians; ensuring proper follow up with the customer.
• Resolve repairs for customers by communicating with the Service Technicians, Parts Department and most importantly the customer.
• Quickly respond to customers either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance.
• Responsible for keeping track of all work orders dispatched to the Service Technicians.
• Maintaining and controlling work orders to ensure flow of assigned jobs throughout the Service department.
• Assign jobs to the proper technician based upon the Technician’s capabilities and training to ensure that highest quality of work is delivered.
• Properly complete work orders, auditing tickets for accuracy and ensuring they are closed by the end of the week.
• Responsible for providing final review of all Repair Orders, monitoring for accuracy and proper billing.
• Train Service Writers to properly close their tickets.
• Respond to any corrections needed by the Accounting department.
• Manage the day to day activities of the Service Department staff; including managing of PTO requests and daily timekeeping.
• Assist in ongoing coaching of employees, including assisting in writing annual performance reviews.
• Responsible for ordering office supplies, shop supplies, uniforms and equipment and processing the invoices for accounting.
• Ensure Technicians have up to date certifications and develop a system to track due dates/expirations.

You will need to have:

• 2 year of previously related experience in a service manager role, preferred
• Strong computer skills, including Microsoft Office, Excel, and internet skills.
• Excellent verbal, written, and interpersonal communication skills
• Highly effective management of internal processes.
• Ability to read and understand information and ideas presented in writing.
• Ability to work on multiple projects while maintaining focus on details required for individual assignments.
• Strong interpersonal/internal customer service skills.
• Ability to handle a high volume of work, rapidly adapt to changing environment and possess strong work ethics.
• High degree of productivity and skill in troubleshooting, and problem solving

We offer a great benefit package including:

• No Night/Weekend/Holiday shifts. OT optional/available.
• Generous Vacation & Sickpaid time off.
• 9 Paid Holidays
• 401k with 4% company match
• Medical, Dental, Vision, Life Insurance, Short Term Disability, and more…..

Pay: $75-90k + incentive plan