Service Manager

Eco Electric & Plumbing; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Eco Electric & Plumbing in Seattle is looking for a management candidate to oversee electricians and ensure high standards of customer service. Responsibilities include training team members, monitoring performance, and leading sales activities. Candidates should have at least five years of experience in a service or sales management role, strong leadership skills, and the ability to problem-solve effectively. The role emphasizes a client-first mindset and operational excellence.

Qualifications

• Five years of experience in a service, sales, or equivalent management position.
• Track record in HVAC, plumbing, or electrical services management preferred but not required.
• Strong problem-solving abilities and creative thinking.

Responsibilities

• Direct oversight of electricians' performance and sales activities.
• Lead and train team members using an established system.
• Monitor field technicians' performance and provide guidance.

Skills

Leadership and team management

Customer service skills

Problem-solving

Attention to detail

Job description

Responsibilities

• Heavy emphasis on being capable of following specific systems and coaching technicians to those systems – this is the key to being successful in this position.
• Direct oversight of electricians' performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure your team consistently exceeds revenue goals.
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Coach electricians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Managing service work to stay within budget constraints.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and comprehensive onboarding of new electricians.
• Collaboration with electricians on truck stock management and vehicle policy compliance.

Qualifications

• Five (5) years of experience in a Service,Salesor equivalent management position – industry specific experience is not necessary.
• A proventrack recordin HVAC, plumbing, or electrical services management is preferred but notrequired.
• Strong leadership and team management skills
• Client-first mindset with a history of high customer service standards.
• Technicalproficiencyin work order management and reporting systems.
• Experience in strategic planning andfinancial management.
• Strong problem-solving abilities and creative thinking.
• Meticulous attention to detail, especially in financial and safety matters.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.
• Demonstrates initiative and the ability to thrive in a collaborative team setting.
• Possession of a valid driver’s license with a clean driving record.
• Eligibility to clear background checks and drug screening tests.