Service Manager

Flexcar; San Jose (CA); Hybrid; USD 75,000 - 104,000; Full time

Benefits offered by this job

401(k) match from day one

Flexible PTO

Weekly pay

Discounted Flexcar rates

Excellent health benefits from day one

Job summary

Flexcar is seeking a Service Manager in San Jose, CA. Onsite role overseeing daily shop operations, technician scheduling, and parts coordination to meet production targets.

You’ll drive service quality, manage vendor relationships, and own KPI performance, with full benefits from day one. Candidate should bring 3–5 years of operations management experience in vehicle services, a related Bachelor's degree, and strong leadership, scheduling, and data-analysis skills.

Qualifications

• 3-5 years of operations management experience in vehicle operations or service.
• Bachelor's degree in Operations Management or related field.
• Strong scheduling, vendor management and team leadership.
• Ability to analyze data and identify trends.
• Willingness to work outdoors and travel between sites.

Responsibilities

• Oversee daily shop operations including technicians and parts scheduling to meet production and vehicle availability targets.
• Ensure service appointments and tow-in triage meet SLA and manage OOS backlog.
• Coordinate with third-party vendors and manage mobile repair van scheduling.
• Monitor labor efficiency and parts spend; report variances.
• Maintain parts procurement process and budget.

Skills

Operations management

Scheduling

Vendor management

Team leadership

Data analysis

Education

Bachelor's degree in Operations Management or related field

Tools

6S / Gemba

Job description

Title:Service Manager
Location:San Jose, CA – Onsite
Classification: Exempt – Full time
Compensation:$75,000 - $104,000+Bonus +Full Benefits Day One

Flexcaris completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operationalexpertisewith technology, data, and AI,we’retransforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Whatyou’lldo:

• Oversee daily shop operations—includingtechniciansand parts scheduling—to meet production and vehicle availability targets. Ensures service appointments andtow-in triage are completed within SLA, manages OOS backlog in partnership with the Site Lead, tracks and resolves efficiency issues, andmaintainsthe parts procurement process and budget.

Production, Workflow & Scheduling

• Hit production plans and outbound fulfillment targets through effective tech scheduling, task assignment, hourly plan tracking, andpartscoordination.
• Oversee development and execution of Technician Production Plans.
• Ensuretimelytriage and follow-up fortow-ins to resolve customer needs quickly.
• Oversee scheduling and performance of third-party service vendors (dealerships, body shops, glass, keys) and coordinate vehicle pickups/drop-offs with vendors.
• Manage mobile repair van scheduling.
• Ensure all service appointments are completed within SLA timelines.
• Review and approve Auto Integrate submissions.
• Audit and address backlog in the OOS (Out of Service) bucket.

Service Quality, Efficiency & Problem Solving

• Identify, investigate, and resolve labor efficiency bottlenecks tomaintainworkflow performance.
• Track and address operational efficiency issues proactively.
• Monitor technician labor efficiency and report on variances from standard benchmarks.
• Ensure all defects are resolved by their required due dates.
• Managetimelyrepair and clearance of recall vehicles.
• Oversee andmaintainthe parts budget and ensure proper parts inventory controls, including shrink reduction.
• Track and analyze parts and third-party vendor spend against budget,identifyingand addressing variances.
• Monitor and report on vehicle unavailability due to service or parts delays.

Financial Ownership & P&L Impact

• Manage service labor and parts cost buckets with fiscal responsibility.
• Own all service and inventory operations metrics, including unavailable inventory, service inventory health, parts cost, shrink control, and vendor spend vs. budget.
• Ensure all service- and parts-related invoices are accuratelysubmittedthroughFlexcar’sbilling system.

Team Leadership & Staffing

• Maintainappropriate staffinglevels for service technicians and parts associates byanticipatingdemand and adjusting coverage within budget.
• Lead, coach, and develop technicians and parts associates through daily engagement, structured meetings, and regular one-on-one development sessions.
• Hold the team accountabletoperformance, productivity, and attendance standards.

Vendor Management

• Build strong vendor relationships to reduce costs, improve turnaround times, and enhance service quality.
• Track and report on third-party vendor performance and spendagainstbudget.

Communication & Coordination

• Provide regular updates on vehicle status to the Member Experience Manager to ensure member-ready timelines are met.
• Coordinate with the Site Lead on OOS backlog management and service priorities.
• Step in to support frontline operations when needed, leading visibly from the floor rather than from an office.

Administrative & Compliance

• Ensure accurate team timekeeping and oversee weekly audits prior to payroll close.

Your Core KPIs

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

What Drives Success for This Role

• 3-5 years of operations management background, preferably in vehicle operations/service.
• Bachelor's degree in Operations Managementor similar fields preferred but notrequired.
• Understandingof6S and Gembamethodology.
• Strong organizational skills and the ability to review raw data for trends.
• Ability to support business operations across varying schedules, including occasional evenings, weekends, or holidays, based on operational needs.
• Willingness to work outdoors (weather and other conditions vary).
• Physical Requirements (CA FEHA-Compliant):This role may require travel between sites, standing or walking for extended periods during site visits, and occasional lifting of up to25lbs. Reasonable accommodations will be providedin accordance withstate and federal law.

What Tops Off the Tank

• Rest & Relaxation:Flexible PTO policy.Sick time is providedin accordance withCalifornia state law.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits:Excellent, low-cost healthcare coverageincludingmedical, dental, vision, and eligibilityday one.
• Drive aFlexcar!Discounted employee rate onFlexcarproducts and no annual membership fee.
• Weekly Pay
• And other amazingperks!

*Actual compensation will vary depending ongeographic location, job-related knowledge, skills, experience, and market conditions.

Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Nothing in this job description alters the at-will nature of employment withFlexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.