Service Manager

IRBIS Air Plumbing Electrical; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

IRBIS Air Plumbing Electrical in San Jose, CA, is building a pipeline for a Service Manager to lead and grow our residential HVAC service department. This is a forward-looking role for future expansion; we will move quickly when the time is right.

The right candidate will bring proven systems and management experience from a well-run service company and will be responsible for improving processes, coaching technicians, and driving service department revenue.

Qualifications

• 3+ years of experience managing a residential HVAC service department.
• Experience at a company with strong, established operating systems preferred.
• Strong leadership, coaching, and communication skills.
• Comfortable with data and performance metrics.
• Experience with ServiceTitan or similar field service management software is a plus.

Responsibilities

• Lead, coach, and hold accountable the residential HVAC service technician team.
• Build and improve service department systems, processes, and standard operating procedures.
• Manage day to day service operations: dispatch efficiency, technician performance, and job quality.
• Track and drive key performance metrics (revenue per technician, close rates, membership sales, customer satisfaction).
• Partner with ownership on hiring, training, and developing technicians.
• Monitor capacity and staffing needs, and flag hiring priorities before they become urgent.
• Own service department revenue growth and profitability targets.
• Handle escalated customer issues and ensure high quality customer experience.

Skills

Leadership

Coaching

Data analysis

Communication

Process improvement

Tools

ServiceTitan

Job description

Company Description

IRBIS Air Plumbing Electrical (IRBIS HVAC) is an innovation-driven provider of heating, ventilation, air conditioning, and energy-efficient solutions focused on redefining indoor comfort. The company blends engineering, design, and sustainability to create spaces that support well-being and productivity. Its offerings range from advanced heating and cooling systems to technology-driven ventilation and tailored, space-specific solutions. IRBIS HVAC emphasizes customer collaboration, reliable performance, and ongoing maintenance and support to keep systems operating at peak efficiency. The organization is committed to leveraging cutting-edge technology while contributing to a greener future.

Position Summary

IRBIS is planning ahead for a Service Manager to lead and grow our residential HVAC service department. This is

a forward looking hire for future expansion, not an immediate need. We are building a pipeline of strong

candidates so we are ready to move when the time is right.

The right person will bring proven systems and management experience from a well run service company, and

will be responsible for improving processes, coaching technicians, and driving service department revenue.

What We Are Looking For

• Strong systems and process experience, not just technical trade experience


• Prior experience managing a service department at a company with an established, well run system and processes


• Proven ability to lead and coach a team of technicians


• Track record of improving department performance and revenue


• Comfortable using field service software (we run on ServiceTitan) to manage dispatch, performance, and reporting

Note: We are not looking for a candidate with only technical/hands on trade experience and no management or systems background.

Key Responsibilities

• Lead, coach, and hold accountable the residential HVAC service technician team


• Build and improve service department systems, processes, and standard operating procedures


• Manage day to day service operations: dispatch efficiency, technician performance, and job quality


• Track and drive key performance metrics (revenue per technician, close rates, membership sales, customer satisfaction)


• Partner with ownership on hiring, training, and developing technicians


• Monitor capacity and staffing needs, and flag hiring priorities before they become urgent


• Own service department revenue growth and profitability targets


• Handle escalated customer issues and ensure high quality customer experience


• Use ServiceTitan and other company systems to report on department performance

Qualifications

• 3+ years of experience managing a residential HVAC service department


• Experience at a company with strong, established operating systems preferred


• Strong leadership, coaching, and communication skills


• Comfortable with data and performance metrics


• Experience with ServiceTitan or similar field service management software is a plus