Service Manager

Jerry Seiner Dealerships; Salt Lake City (UT); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

PTO from Day 1

Flexible Scheduling

Health Insurance

Dental & Vision

HSA contributions

401(k) with match

Employee discounts

Educational reimbursement

Book reimbursement

Referral bonuses

Sunday closed

Job summary

Jerry Seiner Dealerships in Salt Lake City is seeking an experienced Automotive Service Manager to lead our service department. This hands-on role focuses on delivering top-tier customer service, building a strong team culture, and driving profitability.

You will hire, train, and mentor service advisors and technicians, manage budgets, and implement scalable processes to support growth and CSI excellence. A growth mindset and collaborative leadership are essential to succeed.

Qualifications

• 2+ years of dealership service management experience required.
• Strong customer service and communication skills.
• Proven ability to lead teams, drive results, and build culture.
• Strong financial acumen and operational leadership.
• Excellent communication with a customer-focused mindset.
• Experience with Xtime preferred but not required.

Responsibilities

• Lead, coach, and develop service advisors, technicians, and staff.
• Create a customer-first service culture delivering CSI scores.
• Manage daily service operations to maximize efficiency and profitability.
• Oversee budgeting, forecasting, and expense control.
• Implement and refine processes to support growth and scalability.
• Set a positive workplace culture that motivates long-term retention.

Skills

Service management

Leadership

Customer service

Financial acumen

Communication

Tools

Xtime

Job description

Service Manager - Join Our Growing Team!

Location: Jerry Seiner Dealerships

Compensation: $120,000+ annually (performance-based)

Jerry Seiner Dealerships is seeking an experienced Automotive Service Manager to lead a growing service department. This role is ideal for a forward-thinking leader with a growth mindset who is passionate about delivering a top-tier customer service experience, building strong team culture where employees want to stay and grow long term.

Position Overview

As the Service Manager, you will be responsible for the overall success of the service department, ensuring smooth operations, profitability, and an outstanding customer experience. You will hire, train, and lead our service team while managing the department's financial and operational objectives. This is a hands‑on role that offers the opportunity to make a significant impact as we continue to grow.

Key Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff with a strong focus on engagement, accountability, and retention
• Create and maintain a customer‑first service culture that consistently delivers exceptional experiences that result in industry leading CSI Scores and customer retention
• Manage daily service department operations to maximize efficiency, productivity, and profitability
• Oversee budgeting, forecasting, and expense control
• Implement and refine processes that support growth, consistency, and scalability
• Set the tone for a positive workplace culture where team members enjoy coming to work and are motivated to stay long term

Qualifications

• 2+ years of dealership service management experience (required)
• Strong customer service and communication skills
• Proven ability to lead teams, drive results, and build strong culture
• Strong financial acumen and operational leadership skills
• Excellent communication skills with a customer‑focused mindset
• Experience with Xtime preferred but not required

Why Join Jerry Seiner Dealerships?

At Jerry Seiner Dealerships, we believe in the power of team collaboration and personal growth. As a family‑owned business since 1980, we provide opportunities for career advancement, professional development, and leadership training. Our culture is employee‑focused, offering benefits that allow our team members to achieve their highest level of success.

Employee Benefits

• $120,000+ earning potential
• Paid Time Off (PTO) that accumulates from Day 1.
• Flexible Scheduling to promote work‑life balance.
• Educational Reimbursement for continued growth and learning.
• Comprehensive Health, Dental, and Vision Insurance plans.
• Employer contributions to Health Savings Accounts (HSA).
• 401(k) Retirement Plan with employer matching.
• Supplemental Insurance to protect you in the event of injury.
• Employee Discounts on vehicle purchases, parts, accessories, and service.
• Monthly Book Reimbursement to support your professional development.
• Referral Bonuses for successful vehicle purchase referrals.
• Closed on Sundays to encourage a healthy work‑life balance.

Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.

Salary: $120000 per year