Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Salisbury (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee is seeking a Service Manager to oversee shop operations, direct workflow, and assure efficient service delivery with Shop Monkey.

You will coach technicians, enforce safety policies, coordinate equipment maintenance, and participate in hiring and training. This role emphasizes leadership, accountability, and adherence to company procedures in a fast-paced environment.

Qualifications

• Experience leading a shop team and managing daily operations.
• Ability to implement and enforce safety procedures.
• Familiarity with or willingness to learn Shop Monkey software.
• Strong communication and coaching skills.

Responsibilities

• Oversee all operations in the shop and direct the workflow.
• Direct the flow of work scheduled within the shop in Shop Monkey.
• Implement and execute company procedures and shop safety policies.
• Instruct, coach, train, and manage shop technicians to ensure proper procedures.
• Schedule maintenance on missing or broken equipment and inform management as needed.
• Ensure technicians document required fields in Shop Monkey.
• Oversee PPE and safety policy enforcement; manage safety audits.
• Assist in hiring and training shop personnel and coordinate RTVs as needed.
• Maintain daily shop cleanliness and order and manage customer orders.

Skills

Shop management

Team leadership

Training & coaching

Safety compliance

Tools

Shop Monkey

Job description

Oversee all the operations in the shop. The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers. They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment. Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements. Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey. Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop. Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures) Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles. Verify completion of figure after technician first torque. Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock. Completing shop work schedule of staff. Assist in hiring and recruiting of shop personnel. Responsible for the training of all shop techs. Receive Service-Related product as ordered for installs. Assisting Management in return to vendor paperwork (RTV's) Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements) Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management. Assist in the monthly Safety Audit. Completion of daily equipment calibration and safety inspections. Maintain daily shop cleaning schedule. Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale. Any other items deemed necessary by the store management team. Must have the ability to pass a Background Check Prior to hire