Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee is seeking a Service Manager to oversee all shop operations and ensure efficient workflow using Shop Monkey. You will coach, train, and supervise technicians, enforce safety policies, and maintain documentation and equipment readiness.

The role involves scheduling, PPE enforcement, and collaboration with management on RTVs and customer orders, with a focus on safety and process adherence.

Responsibilities

• Oversee all shop operations and workflow.
• Direct shop workflow using Shop Monkey and enforce company procedures.
• Instruct, coach, and train shop technicians to maintain safety and quality.
• Inspect and schedule maintenance for tools/equipment and report needs.
• Ensure proper Shop Monkey documentation of required fields by techs.
• Adhere to TIA, ALI and company shop guidelines.
• Enforce PPE and safety policies (glasses, gloves, torque, lifting).
• Oversee torque procedures and verification of final torque.
• Order parts via 1st Call and vendors (excluding store stock items).
• Prepare and manage staff work schedules and assist in hiring.
• Train shop staff and handle RTV paperwork with management.
• Maintain binder for customer special orders and manage returns for saleable items.
• Conduct weekly truck maintenance and safety inspections in Shop Monkey.
• Assist in monthly safety audits and daily equipment calibrations.
• Maintain daily shop cleaning schedule and organize customer order prep.
• Support store management as needed with miscellaneous tasks.
• Pass background check prior to hire.

Job description

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire