Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Beaufort (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee seeks a Service Manager to oversee shop operations and the workflow of all work planned in the shop. You will direct the shop management program, Shop Monkey, and ensure adherence to company procedures and safety policies for staff and customers.

You will coach and train technicians, maintain a clean and safe work environment, and coordinate scheduling, equipment maintenance, and vendor interactions.

Qualifications

• Experience in service shop operations or management.
• Ability to train and coach shop staff.
• Strong focus on safety procedures and PPE compliance.
• Familiarity with shop workflows and scheduling.
• Proven leadership and communication skills.

Responsibilities

• Oversee all shop operations and the flow of work.
• Direct shop staff and ensure procedures are followed.
• Instruct and train technicians to maintain quality and safety.
• Ensure daily tool/equipment inspection and maintenance.
• Manage scheduling and staffing for the shop.
• Monitor and enforce Shop Monkey documentation and processes.
• Oversee safety audits and compliance with PPE policies.
• Assist with hiring and onboarding of shop personnel.
• Coordinate with vendors and manage RTVs as needed.

Skills

Shop operations

Team leadership

Coaching/mentoring

Safety compliance

Communication

Tools

Shop Monkey

Job description

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire