Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Savannah (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee is seeking a Service Manager to oversee all shop operations and drive safety and efficiency. You will manage the workflow in Shop Monkey, coach technicians, enforce PPE policies, and coordinate parts and RTVs.

You will also assist in hiring, training, and maintaining high standards of shop safety and cleanliness, including daily maintenance and audits.

Qualifications

• Experience overseeing auto shop operations and workflow.
• Ability to coach and train technicians and staff.
• Knowledge of shop safety policies and PPE enforcement.
• Experience coordinating parts orders and vendor communications.
• Ability to participate in hiring and training shop personnel.
• Familiarity with shop management software (Shop Monkey).

Responsibilities

• Oversee shop operations and workflow within the Shop Monkey system.
• Instruct, coach, train and manage shop technicians to maintain procedures.
• Enforce shop safety policies, PPE usage and torque/lifting procedures.
• Schedule maintenance and coordinate equipment and tool readiness.
• Ensure documentation in Shop Monkey is complete and accurate.
• Assist in hiring and training shop staff and process RTVs.
• Complete weekly truck maintenance and safety inspections in Shop Monkey.
• Support monthly safety audits and daily cleanliness schedules.
• Manage customer special orders and returns as needed.
• Pass background check prior to hire.

Skills

People management

Coaching

Training

Scheduling

Safety compliance

Shop operations

Vendor coordination

Tools

Shop Monkey

Job description

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire