Service Manager

Jobtailor; Roseville (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Client Relations Project Manager to oversee relationships with assigned clients in a fast-paced environment. You will ensure top-tier service delivery, act as the primary liaison between client staff and operations, and drive project plans for successful implementations.

The role requires coordinating across teams, managing multiple accounts, and maintaining strong communication with clients at all levels. Flexibility in hours is expected to meet client needs.

Qualifications

• 2+ years of project management experience or equivalent.
• 4+ years of customer service experience.
• Strong client relationship management skills.
• Excellent written and verbal communication.
• Ability to manage multiple, complex accounts.
• Flexible hours availability.

Responsibilities

• Responsible for managing relationships with assigned clients
• Providing the highest level of customer satisfaction for service delivery
• Act as primary liaison between client staff and Operation Center Management
• Perform project management duties for assigned Client base
• Create and manage detailed project plans for implementations
• Schedule resources for client activities
• Facilitate service delivery meetings and manage escalations from clients

Skills

Project management

Customer service

Client relationship management

Written and verbal communication

Account management

Education

Bachelor's degree or equivalent experience

Job description

• Responsible for managing relationships with assigned clients
• Providing the highest level of customer satisfaction for service delivery
• Act as primary liaison between client staff and Operation Center Management
• Perform project management duties for assigned Client base
• Create and manage detailed project plans for implementations
• Schedule resources for client activities
• Facilitate service delivery meetings and manage escalations from clients

Requirements

• 2+ years of project management experience or equivalent
• College Degree or equivalent experience
• 4+ years of customer service experience
• Strong customer management skills
• Written and verbal communication skills
• Ability to manage multiple, complex accounts
• Must be able to work flexible hours

Core Competencies

Demonstrates expertise in project management and customer relationship management, ensuring high levels of client satisfaction and effective service delivery. Capable of managing multiple complex accounts while facilitating communication between clients and operational teams.