Service Delivery Manager

TechDigital Group; Portland (OR); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to ensure project schedules meet client specifications and quality standards. This role involves overseeing quality assurance processes, creating project plans, and closely collaborating with development teams to address technical requirements. You will also identify potential risks, develop mitigation strategies, and provide regular updates to stakeholders. If you have a strong background in project management, particularly in support projects, and possess a PMP certification, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in project management and support projects is essential.
• PMP certification preferred for effective project oversight.

Responsibilities

• Oversee quality assurance processes and ensure coding standards.
• Create project plans and track schedules for timely delivery.
• Identify risks and develop mitigation strategies for project success.

Skills

Project management tracking and monitoring

Stakeholder management

Release management

Experience working in support projects

Utility domain exposure

Exposure to Jira

Exposure to Service Now

PMP certification

Tools

Jira

Service Now

Job description

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.

1. To oversee quality assurance processes, ensuring adherence to coding standards, implementation of best practices and perform Value creation and KM activities.
2. To ensure process improvement and compliance, participate in technical design discussions and review technical documents.
3. To create project plans and keep track of schedule for on-time delivery as per the defined quality standards.
4. To work closely with the development team and on-site engineers to understand technical requirements and work with them to address and resolve technical issues.
5. Identify and flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies and contingency plans to address risks, and provide regular project updates to key stakeholders.

Skills Needed:

• Experience working in support projects
• Project management tracking and monitoring
• Utility domain exposure
• Stakeholder management
• Release management
• Exposure to Jira and Service Now
• PMP certification