Service Manager

RNR Tire Express; Rock Hill (SC); On-site; USD 52,000 - 68,000; Full time

Job summary

RNR Tire Express in Rock Hill, SC, is seeking a Service Manager to oversee all shop operations and ensure safety, efficiency, and quality in every job.

Responsibilities include directing work flow, coaching technicians, maintaining Shop Monkey records, coordinating PPE, ordering parts, scheduling staff, and participating in safety audits to keep customers and staff secure. You will implement company procedures, monitor equipment, and help recruit and train technicians.

Qualifications

• Experience leading a service or automotive shop operation.
• Ability to implement safety procedures and train staff.
• Strong scheduling, inventory, and vendor coordination skills.

Responsibilities

• Oversee flow of work in the shop and ensure proper documentation.
• Coach and train technicians and maintain a safe work environment.
• Inspect and schedule maintenance of shop equipment and tools.
• Utilize Shop Monkey for work orders, time tracking, and reporting.
• Order parts and manage RTV paperwork with vendors.
• Assist in hiring and onboarding of shop personnel.
• Lead monthly safety audits and daily cleaning schedules.
• Ensure customer returns are managed and products prepared for sale.

Skills

Shop management

Team leadership

Safety compliance

Scheduling

Vendor coordination

Tools

Shop Monkey

Vendor management software

Job description

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire