Service Manager

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee in Rock Hill, SC is seeking a Service Manager to oversee shop operations, direct workflow, and enforce company policies. You will manage Shop Monkey entries, coach technicians, and ensure a clean, safe work environment.

You will schedule maintenance, verify torque procedures, order parts, assist with hiring, perform safety audits, and manage returns and special orders.

Qualifications

• Experience leading a shop and coordinating technicians.
• Ability to train staff and enforce safety procedures.
• Familiar with Shop Monkey or similar shop management software.
• Capacity to hire, schedule, and manage purchase orders and RTV paperwork.
• Must pass background check.

Responsibilities

• Oversee shop operations and direct workflow for all scheduled work.
• Coach technicians to ensure procedures are followed and safety is maintained.
• Inspect and coordinate daily equipment and PPE usage; schedule maintenance as needed.
• Maintain Shop Monkey documentation and ensure required fields are completed.
• Assist in recruiting and training shop personnel.
• Order parts through vendors and manage RTV paperwork.
• Lead monthly safety audits and maintain a clean, safe work environment.
• Oversee truck maintenance, tool calibration, and daily shop cleaning.

Skills

Team leadership

Shop Monkey proficiency

Safety compliance

Staff coaching

Scheduling & workflow

Tools

Shop Monkey

Job description

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with Instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire