Service Manager

RNR Tire Express; Greensboro (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

RNR Tire Express is seeking a Service Manager to oversee shop operations and direct the workflow of scheduled work using Shop Monkey. The role involves implementing company procedures, ensuring safety, and coaching technicians to maintain high standards and a clean, safe work environment.

You will also manage tool and equipment inspections, schedule maintenance, and ensure proper documentation in Shop Monkey, while adhering to TIA, ALI guidelines and PPE policies.

Responsibilities

• Oversee all the operations in the shop.
• Direct the flow of work scheduled in the shop and manage Shop Monkey.
• Implement and enforce shop procedures and policies.
• Ensure shop safety procedures are followed for team and customers.
• Instruct, coach, train, and manage shop technicians.
• Maintain a clean and safe work environment.
• Inspect shop tools and equipment daily for usability and safety.
• Schedule maintenance on equipment and inform management of needs.
• Ensure staff documents all required fields in Shop Monkey.
• Follow and implement TIA, ALI and company guidelines for the shop.
• Enforce PPE and safety policies (glasses, gloves, torque, lifting).
• Oversee first torque performed by technicians and manager second torque.
• Verify completion of torque actions and documentation.
• Order products via 1st Call and vendors for services and installs.
• Prepare weekly staff work schedules.
• Assist in hiring and recruiting shop personnel.
• Train all shop technicians.
• Receive service-related products for installs.
• Handle RTV paperwork with management.
• Maintain binder for customer special orders (e.g., center caps).
• Conduct weekly truck maintenance and inspections in Shop Monkey.
• Assist in monthly safety audits.
• Complete daily equipment calibration and safety inspections.
• Maintain daily shop cleaning schedule.
• Ensure customer returns are cleaned, labeled, and prepared for sale.

Job description

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire