Service Manager

RNR Tire Express; Athens (GA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

RNR Tire Express in Athens, GA is seeking a Service Manager to oversee shop operations and drive efficient workflow using Shop Monkey. You will train and manage technicians, enforce company procedures, and ensure a clean, safe work environment for staff and customers.

Responsibilities include daily safety, maintenance scheduling, PPE compliance, and coordinating equipment needs with management. You will also manage documentation in Shop Monkey and support hiring and safety initiatives.

Responsabilités

• Oversee all the operations in the shop.
• Direct the flow of all the work scheduled within the shop using Shop Monkey.
• Implement and execute company shop procedures and policies.
• Ensure shop safety procedures are followed for the safety of team members and customers.
• Instruct, coach, train and manage shop technicians to ensure procedures are followed and a clean, safe work environment.
• Inspect shop tools and equipment daily; schedule maintenance and keep management informed of needs.
• Maintain Shop Monkey procedures and ensure technicians document required fields in Shop Monkey.
• Implement and execute all required guidelines (TIA, ALI, company) for the shop.
• Enforce PPE and safety policies (glasses, gloves, torque procedures, lifting procedures).
• Oversee technician first torque procedure and perform manager secondary torque on vehicles.
• Verify completion of figures after technician first torque.
• Order products through 1st Call and vendors for services and installs (excluding store stock).
• Complete weekly shop work schedule and assist in hiring shop personnel.
• Train all shop technicians and handle RTV paperwork as needed.
• Maintain binder for customer special orders and manage weekly truck maintenance and safety inspections in Shop Monkey.
• Address issues found during monthly Safety Audits and daily equipment calibrations.
• Maintain daily shop cleaning schedule and manage customer returns for sale.
• Handle other items deemed necessary by store management.
• Must be able to pass a Background Check Prior to hire.

Description du poste

Service Manager

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with instructing, coaching training and managing shop techs, to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs, or service requirements.

Reviewing and maintaining proper Shop Monkey (our digital shop management software) procedures and ensuring shop tech are documenting all required fields within Shop Monkey.

Responsible for the implantation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced. (Safety glasses, gloves, torque procedures, and lifting procedures)

Oversee Technician first torque procedure and Perform Manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Ordering product as needed through 1st Call and Vendors for services and installs. Excludes items ordered for store stock.

Completing shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive Service-Related product as ordered for installs.

Assisting Management in return to vendor paperwork (RTV's)

Maintain and oversee binder for customer special orders (ex. Center caps or wheel replacements)

Complete weekly company Truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly Safety Audit.

Completion of daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.

Any other items deemed necessary by the store management team.

Must have the ability to pass a Background Check Prior to hire